Delivery Specialist - Meraux, LA

Tractor Supply Company; Saxonholm (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company seeks a Delivery Specialist to ensure timely and safe delivery of products to customers. The role involves maintaining delivery standards, providing excellent customer service, and managing product returns. Ideal candidates will have strong communication skills and the ability to handle heavy merchandise.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Must be 21 years or older with 3 years driving experience.
• Previous truck delivery experience preferred.

Responsibilities

• Deliver purchased merchandise to customers in a timely manner.
• Maintain delivery vehicle and equipment.
• Provide exceptional customer service during deliveries.

Skills

Customer Service

Time Management

Communication

Education

High school diploma or equivalent

Tools

Forklift

Hand truck

Dolly

Pallet jack

GPS systems

Microsoft Outlook

Job description

Overall Job Summary

The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The Delivery Specialist will deliver Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems, and handling product returns as required.

Essential Duties and Responsibilities (Min 5%)

1. Maintain regular and predictable attendance.
2. Ensure timely deliveries, meeting or exceeding scheduled delivery times.
3. Operate and maintain a clean and organized delivery vehicle and delivery equipment, including a trailer at times.
4. Load, unload, and organize products in a safe and efficient manner.
5. Perform pre-trip and post-trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
6. Maintain an accurate record of deliveries and any issues that may arise.
7. Communicate with customers as necessary, providing updates or addressing any concerns during the delivery process.
8. Provide exceptional customer service, creating a positive and friendly experience for all customers.
9. Partner with field sales team and store personnel to satisfy needs of our customers.
10. Handle all products with care to avoid damage and ensure safe transport.
11. Follow all traffic laws and company policies to ensure safe driving practices.
12. Handle returns, exchanges, or customer inquiries as needed.

Required Qualifications

Experience: Previous truck delivery experience is a plus but not required. Experience with hand truck, dolly, pallet jack, and forklift preferred. Must be 21 years of age or older, have at least 3 years of driving experience, and meet MVR check requirements.

Education: High school diploma or equivalent (preferred).

Professional Certifications: DOT Medical Card as required

Preferred Knowledge, Skills, or Abilities

• A valid driver’s license with a clean driving record.
• Physical and mental stamina to move throughout the store and outdoor areas safely.
• Ability to push and pull merchandise up to 2,000 pounds with proper equipment.
• Operate all related equipment efficiently and safely, providing high-level customer service.
• Ability to lift and move large, bulky, and heavy merchandise.
• Safely load and unload delivery trucks.
• Proficiency in Microsoft Outlook and Outlook Calendar.
• Excellent time-management skills to meet deadlines.
• Strong customer service skills with a professional attitude.
• Effective written and verbal communication skills.
• Ability to read, write, and count accurately for documentation.
• Navigation skills using GPS systems and maps.
• Successful completion of all required training.
• Flexibility to work various shifts, including evenings and weekends.

Working Conditions

• Work near mechanical equipment regularly.
• Drive in all weather and road conditions.
• Moderate noise level in the environment.

Physical Requirements

• Sitting, standing, walking, kneeling, stooping, bending.
• Driving a vehicle.
• Reaching overhead.
• Lifting 50+ pounds.

Disclaimer

This description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are central to our success. We are committed to supporting them with comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility for specific benefits varies by role and individual circumstances.