Delivery Specialist — Customer-First, On-Time

HD Supply Management, LLC (USA); Hanover (MD); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(K) with company match

Paid holidays, vacation, personal time

Wellness day, paid sick time

Life and AD&D Insurance

Short and long-term disability

Commuter benefits

Tuition reimbursement

Job summary

HD Supply Management, LLC (USA) is seeking a delivery driver to serve assigned routes, using company-provided or rental vehicles. You will maintain delivery records, inspect vehicles, and provide customer service on order and delivery issues.

An acceptable MVR and valid driver’s license are required. The role involves loading/unloading, following planned routes, and communicating delivery updates with customers and the distribution center.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.
• For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA

Responsibilities

• Delivers customer orders safely within a service area, including interfacing with customers on order issues.
• Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations.
• Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment.
• Provides exceptional customer service by being professional and polite during deliveries.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
• Prepares and maintains vehicle and customer order records in accordance with company policies and procedures.
• Contacts customers to provide updates on delivery statuses.
• Provides feedback to management on escalated customer service and sales-related issues.

Skills

Delivery to customers

Material handling equipment operation

Education

HS Diploma or GED

Job description

HD Supply Management, LLC (USA) is seeking a delivery driver to serve assigned routes, using company-provided or rental vehicles. You will maintain delivery records, inspect vehicles, and provide customer service on order and delivery issues.

An acceptable MVR and valid driver’s license are required. The role involves loading/unloading, following planned routes, and communicating delivery updates with customers and the distribution center.