Delivery Solutions Architect

United States Digital Space LLC; Central (LA); Hybrid; USD 180,000 - 247,500; Full time

Benefits offered by this job

Annual performance bonus

Equity options

Comprehensive benefits package

Job summary

United States Digital Space LLC is seeking a Delivery Solutions Architect to empower customers with their Data Intelligence Platform. This hybrid role involves collaborating with sales and field teams to ensure customer success and drive product adoption.

The successful candidate will have extensive technical experience and will be responsible for complex project delivery, engaging with clients, and maximizing value from implemented solutions. A Bachelor's degree in a related field is required, along with programming skills.

Qualifications

• 5+ years experience in technical project or program delivery.
• Ability to resolve complex escalations with executives.
• Experience in consulting or customer success roles.

Responsibilities

• Engage with Solutions Architects to understand demand.
• Lead technical account strategy for strategic accounts.
• Act as a technical lead for specific use cases.

Skills

Technical project delivery

Programming in Python

SQL

Scala

Stakeholder management

Customer-facing experience

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

Job description

Delivery Solutions Architect (DSA)

At the company, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing our Data Intelligence Platform. As a Delivery Solutions Architect, you will collaborate with sales and field engineering teams to accelerate the adoption and growth of the platform in your customers. You will also ensure customer success by increasing focus and technical accountability for the most complex customers, guiding them to accelerate usage on the workloads they have already selected and maximizing the value and return on investment.

This is a hybrid technical and commercial role. It is commercial in that you will drive growth in your assigned customers and use cases by leading stakeholder engagement, building executive relationships, orchestrating specialized teams, and creating plans and strategies for the company. It is technical in that you will serve as the post‑sale technical lead across all company products, engaging and communicating at all levels with the organization. You will report directly to a DSA Manager within the Field Engineering organization.

Responsibilities

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers.
• Lead the post‑technical win technical account strategy and execution plan for the majority of company use cases within our most strategic accounts.
• Serve as the accountable technical leader for specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go‑live and healthy consumption of the workloads.
• Act as the first contact for any technical issues or questions related to production/go‑live status of agreed upon use cases, often servicing multiple use cases within the largest and most complex organizations.
• Leverage shared services, user education, onboarding/technical services, and support resources, escalating to expert level technical experts when necessary.
• Create, own and execute a point‑of‑view on how key use cases can be accelerated into production, coordinating with Professional Services resources on PS engagement proposals.
• Navigate product and engineering teams for new product innovations, private previews and upgrade needs.
• Develop an execution plan covering all activities of all customer‑facing technical roles and teams, covering the work streams:
  • Main use cases moving from ‘win’ to production
  • Enablement / user growth plan
  • Product adoption strategy to increase adoption of the company’s Lakehouse vision
  • Organic needs for current investment (e.g., cloud cost control, tuning & optimization)
  • Executive and operational governance
• Provide internal and external updates—KPI reporting on usage and customer health, covering investment status, important risks, product adoption and use case progression—to your Technical GM.

What we look for

• 5+ years of experience where you have been accountable for technical project or program delivery within the domain of Data and AI, able to contribute to technical debate and design choices with customers.
• Programming experience in Python, SQL or Scala.
• Experience in a customer‑facing pre‑sales, technical architecture, customer success or consulting role.
• Understanding of solution architecture related to distributed data systems.
• Ability to attribute business value and outcomes to specific project deliverables.
• Technical program or project management, including account, stakeholder and resource management accountability.
• Experience resolving complex and important escalations with senior customer executives.
• Experience conducting open‑ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes or projects.
• Track record of overachievement against quota, goals or similar objective targets.
• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent experience through work experience.
• Ability to travel up to 30% when needed.

Pay Range Transparency

Zone 2 Pay Range: $180,000 – $247,500 USD. Compensation packages may also include eligibility for an annual performance bonus, equity, and benefits.