Delivery Route Dispatch Specialist

TCV Logistics, LLC; Georgia; On-site; USD 42,000 - 66,000; Full time

Job summary

Winebow is seeking a Delivery Dispatcher to establish routes, dispatch drivers, and ensure timely deliveries across our Atlanta-area network.

You will monitor field performance using MobileCast, handle driver and customer inquiries, and coordinate invoices and reports. The role requires strong organizational skills, excellent communication, and flexibility to work extended hours and holidays.

Qualifications

• High School Diploma/GED.
• Demonstrated knowledge of Microsoft Word, Excel and Outlook.
• Experience with routing/delivery systems such as Roadnet and MobileCast.
• Excellent organizational and customer relations skills.
• Able to work with all levels of management and provide excellent customer service.
• Demonstrated effective communication skills.
• Must be able to work extended daily hours and all holiday hours as posted.
• In-office days: Monday-Friday.

Responsibilities

• Establish and maintain a good working knowledge of all delivery routes and customers.
• Dispatch delivery drivers with routes/assignments daily.
• Monitor delivery drivers throughout the day using MobileCast.
• Handle calls from delivery drivers, accounts and sales personnel and resolve issues as they arise.
• Respond timely to phone calls from Drivers and Sales.
• Provide direction to delivery drivers on how to handle situations during deliveries or returns.
• Coordinate distribution of invoices to field and sales reps.
• Track daily exceptions by entering them into the system and providing a daily report to management.
• Provide updates on driver statistics for start and end of day.
• Assist with safety programs, including investigation of accidents and injuries.
• Meet agreed upon goals and objectives effectively and in a timely manner.
• Assist with administrative functions supporting the transportation department and DOT programs.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Winebow is seeking a Delivery Dispatcher to establish routes, dispatch drivers, and ensure timely deliveries across our Atlanta-area network.

You will monitor field performance using MobileCast, handle driver and customer inquiries, and coordinate invoices and reports. The role requires strong organizational skills, excellent communication, and flexibility to work extended hours and holidays.