Delivery Recovery & VIP Customer Care Agent

Default Brand; Bryant (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Employee Discount 10%-30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture is seeking a Local Customer Care Agent to support delivery recovery and customer communications across fulfillment centers. You will manage hot deliveries, track issues, and coordinate with stores and RFCs to ensure rapid resolutions.

Join a team focused on proactive service, cross-functional collaboration, and maintaining strong customer relationships through every stage of the delivery and recovery journey.

Qualifications

• Legally authorized to work in the US.
• 18+ years old.
• 1–2 years in fast-paced environments; bilingual preferred.
• Excellent phone etiquette with a customer-focused mindset.
• Strong problem-solving skills with attention to detail in a fast-paced setting.
• Experience with chat, phone and email support; proficient in common office and CRM tools.

Responsibilities

• Handle delivery recoveries and issue resolution across multiple channels to minimize customer wait times.
• Monitor and manage real-time recoveries; coordinate with RFCs for same-day/next-day delivery actions.
• Provide white-glove service for VIP customers and complex orders; document resolutions in SOP-aligned processes.

Skills

Customer service

Multichannel support

Problem solving

Team player

Bilingual (preferred)

Tools

CRM systems

Microsoft Office

Job description

Ashley Furniture is seeking a Local Customer Care Agent to support delivery recovery and customer communications across fulfillment centers. You will manage hot deliveries, track issues, and coordinate with stores and RFCs to ensure rapid resolutions.

Join a team focused on proactive service, cross-functional collaboration, and maintaining strong customer relationships through every stage of the delivery and recovery journey.