Delivery Program Manager

Citeline; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health Savings Accounts (HSA) or FSA

Dental & Vision Benefits

Basic Life and AD&D Benefits

401k Retirement Plan with CompanyMatch

Company Paid Short & Long-Term Disable

Paid Parental Leave

Paid Time Off & Holidays

Job summary

Norstella, a global life sciences data and AI solutions provider, seeks a Program Manager to join Skipta's Marketing and Client Delivery team. You will plan, implement, track and optimize multi-channel campaigns across email, programmatic media, paid search and social, reporting to the VP of Client Delivery.

The ideal candidate has 2-5 years in digital marketing or project management, a Bachelor's in Marketing or Communications, and experience with Salesforce, Airtable and Tableau.

Qualifications

• 2-5 years of digital marketing, business analytics, and/or project management experience.
• Minimum Bachelor's Degree, Marketing or Communications concentration preferred.
• Experience with Marketing Automation and Analytics tools, specifically Salesforce, Airtable, and Tableau.

Responsibilities

• Converting client business requirements into planned campaign goals by channel
• Managing client-sponsored multi-channel campaigns autonomously
• Monitoring campaign KPI’s on a daily basis to ensure monthly engagement goals are met
• Experience creating, testing, and deploying marketing campaigns in Salesforce automation platform
• QA reviewing and testing client-sponsored email campaigns to ensure seamless execution
• Providing status updates, tracking, and engagement reports to internal teams for client-sponsored multi-channel promotional programs
• Planning and communicating campaign specific programmatic media requirements
• Organizing programs and activities in accordance with the mission and goals of the organization
• Implementing, managing, and optimizing campaigns to ensure engagement goals are achieved
• Supporting Marketing & Client Delivery Team by helping with special requests and projects as needed

Skills

Digital marketing

Business analytics

Project management

Education

Bachelor's degree in Marketing or Communications

Tools

Salesforce

Airtable

Tableau

HTML/CSS

Job description

Description

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making.

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Skipta is the leading social network of online medical communities for verified US healthcare professionals to consult and exchange information within a private and secure platform.

The Director of Product Development requires significant experience launching new digital products and leading complex digital transformation projects in large enterprises and early stage start up environments.

Skipta Program Manager

Primary Responsibilities

We are seeking an energetic and highly organized individual to join our growing Marketing and Client Delivery team. The Program Manager will primarily be responsible for planning, implementation, tracking and optimization of sponsored and non-sponsored multi-channel communications, including email, programmatic media, paid search and social. This individual will report to the VP of Client Delivery, working closely with other members of the Marketing and Client Delivery team and collaborating with various internal teams across Skipta to ensure flawless execution of client campaigns within contractually obligated timelines.

The Program Manager should be results and performance driven, possess enthusiasm to cross-train, take on ambitious goals, and strive to over-deliver on results. We are seeking someone who is comfortable in an environment where priorities can shift rapidly and is adaptive to change.

Responsibilities Will Include, But Are Not Limited To

• Converting client business requirements into planned campaign goals by channel
• Managing client-sponsored multi-channel campaigns autonomously
• Monitoring campaign KPI’s on a daily basis to ensure monthly engagement goals are met
• Experience creating, testing, and deploying marketing campaigns in Salesforce automation platform
• QA reviewing and testing client-sponsored email campaigns to ensure seamless execution
• Providing status updates, tracking, and engagement reports to internal teams for client-sponsored multi-channel promotional programs
• Planning and communicating campaign specific programmatic media requirements
• Organizing programs and activities in accordance with the mission and goals of the organization
• Implementing, managing, and optimizing campaigns to ensure engagement goals are achieved
• Supporting Marketing & Client Delivery Team by helping with special requests and projects as needed

Qualifications

• 2-5 years of digital marketing, business analytics, and/or project management experience
• Minimum Bachelor’s Degree, Marketing or Communications concentration preferred
• Experience in Healthcare/pharmaceuticals is a plus
• Experience with Marketing Automation and Analytics tools, specifically Salesforce, Airtable, and Tableau
• Working knowledge of programmatic media (E.g., planning,guiding campaign business specifications, and reporting)
• Experience with CSS and HTML coding, experience with email-specific coding a plus
• Exceptional written and verbal communications skills, including email copywriting expertise
• Well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation.Ability to work autonomously in a remote environment

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Paid Time Off & Company Holidays

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

The expected base salary for this position ranges from $60,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here - you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.