Delivery Product Manager - Payments & Marketplace (Hybrid)

Togetherwork

Austin (TX)

Híbrido

USD 120.000 - 190.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Paid parental leave

Paid time off

Holidays

Disability insurance

Descripción de la vacante

Togetherwork in Austin, TX is seeking a Delivery Product Manager for our Payments & Marketplace platform. You will define, build, and embed payment features across 20+ offerings, manage the roadmap, and drive successful launches with cross-functional teams.

The role requires data-informed decision making, strong collaboration with Engineering, Sales, and CX, and hands-on skills in Figma and sprint execution. Travel to conferences or customer meetings may be required.

Formación

3-5+ years of Product Management or Product Owner experience in SaaS or software products.
Experience building product roadmaps, defining requirements, and leading cross-functional execution.
Strong experience writing user stories, acceptance criteria, and managing backlogs.
Hands-on experience creating mockups and prototypes in Figma or equivalent
Strong understanding of user experience, customer insights, and product analytics.
Ability to partner effectively with Designers, Delivery Managers and with both onshore and offshore development teams.
Experience working directly with customers and presenting in professional settings.
Strong communication skills with the ability to influence without authority.
Comfortable traveling for conferences or customer meetings as required.
Analytical, collaborative, detail-oriented, and customer-obsessed.
Experience using AI tools to support product decision-making is preferred.
Understanding of product lifecycle, UX principles, and technical delivery constraints.
Prior experience in embedding payment services in web applications and API definition

Responsabilidades

Develop a clear, data-informed roadmap aligned to portfolio strategy and business goals for a new financial services marketplace and offers.
Identify partner and customer problems, customer needs, and growth opportunities working across product teams and payments SMEs
Translate strategy into actionable product requirements and prioritized themes.
Partner with Senior Leadership to ensure direction supports long-term vision.
Serve as the day-to-day decision-maker for engineering teams on scope, priorities, and requirements.
Communicate clearly and consistently with technical and non-technical stakeholders.
Present product progress, sprint outcomes, and feature walkthroughs as needed.
Build trust and shared accountability across distributed teams
Work closely with Delivery and Product Managers to ensure initiatives stay on track and launch on time.
Support Engineering teams by clarifying requirements and removing blockers.
Collaborate with Designers to refine user stories and acceptance criteria.
Translate roadmap initiatives into epics, user stories, and acceptance criteria.
Own, prioritize, and maintain a detailed and groomed product backlog.
Participate fully in Scrum ceremonies: sprint planning, grooming, standups, reviews, and retros.
Collaborate closely with offshore, onshore, or blended engineering teams.
Incorporate customer insights gathered from PMs, Support, CX, and usage analytics.
Ensure user needs are clearly represented in story development and prioritization.
Participate in VOC sessions and usability reviews when needed.
Monitor product health, feature adoption, and customer feedback loops.
Serve as a strong voice of the customer, gathering insights from Support, Product Managers, CX, Sales, data, and direct conversations.
Ensure customer experience and delight are core to product decisions.
Monitor product performance, adoption, and health metrics.
Develop hypotheses and run experiments to improve customer and business outcomes.
Create mockups, workflows, and prototypes in Figma to communicate feature intent.
Collaborate with Designers to refine UX flows and ensure alignment with customer needs.
Ensure engineering teams have clarity through visuals, diagrams, and interaction details.
Validate design feasibility with Engineering and revise as needed.
Build strong relationships across Engineering, CX, Sales, and Operations.
Communicate roadmap, priorities, and decisions clearly to all stakeholders.
Present product updates, customer insights, and roadmap progress to internal and external groups.
Collaborate with leadership on strategic initiatives and portfolio alignment.
Partner with Delivery Managers to ensure releases are on track and on time.
Support GTM planning by clarifying feature functionality and expected customer value.
Coordinate with CX, Support, and Revenue teams to incorporate operational considerations.
Partner with Revenue, Marketing, Support, and CX teams to ensure smooth product launches.
Work with vertical Product Managers to prepare release documentation, enablement materials, and insights for each product.
Ensure customers understand new features and value drivers.
Attend conferences, customer meetings, and industry events as needed.
Represent Togetherwork in customer conversations, product demos, and research interviews.
Bring external insights back into product strategy and prioritization.
Use AI tools for research synthesis, product insights, and workflow optimization.
Leverage AI to develop hypotheses, analyze customer patterns, or accelerate product discovery.
Promote responsible AI usage within product development processes.
Prior experience embedding payment services in web apps and API definitions.