Delivery Operations Supervisor - Route & Team Lead

Johnson Brothers; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k/401k Match

Parental Leave

PTO

Job summary

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We seek a Delivery Operations Coordinator in Charlotte, NC to oversee routing, delivery, and backhauling activities and to lead a team of delivery drivers while coordinating with sales, warehouse, and customer service teams.

Requirements include a 2-year associate's degree and 3+ years in delivery operations, plus experience with routing software, GPS tracking, and

Qualifications

• 2-year associate's degree required.
• 3+ years of delivery operations experience.
• Familiar with Warehouse Management Systems and barcode scanning.
• Proficient with delivery routing software (Descartes preferred).
• Familiar with GPS tracking software (Samsara preferred).
• Computer proficiency with Microsoft Suite and internet apps.
• NetSuite and AS400 experience preferred.

Responsibilities

• Hire, train and manage assigned delivery driver personnel
• Manage delivery drivers in customer service, accuracy and productivity
• Oversee driver scheduling to ensure timely delivery of product
• Coordinate all safety activities for Delivery staff
• Manage the efficiency of the delivery routes using routing software
• Interface with customers solving discrepancies and building relationships
• Foster and maintain a collaborative relationship with sales, warehouse, delivery and customer service teams.

Skills

Delivery operations

People management

Customer service

Routing optimization

Cross-functional collaboration

Education

Associate's degree

2-year degree

Tools

Descartes routing software

Samsara GPS

NetSuite

AS400

Job description

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We seek a Delivery Operations Coordinator in Charlotte, NC to oversee routing, delivery, and backhauling activities and to lead a team of delivery drivers while coordinating with sales, warehouse, and customer service teams.

Requirements include a 2-year associate's degree and 3+ years in delivery operations, plus experience with routing software, GPS tracking, and