Delivery Operations Supervisor (Night Shift)

Fhlb Des Moines; Seattle (WA); On-site; USD 80,000 - 105,000; Full time

Job summary

Harborview Medical Center's Ground West Clinics has a full-time opportunity for a Business Operations Supervisor, reporting to the Health Service Manager and driving efficiency, financial performance, and service excellence within a multi-clinic setting.

This 100% FTE role oversees front-end revenue cycle operations, leads improvement projects, mentors staff, and collaborates with UW Medicine departments to support clinic growth and patient satisfaction.

Qualifications

• Front office experience in a medical clinic setting.
• Revenue cycle and/or medical finance experience.
• Progressive supervisory experience with budgetary responsibility.
• Proficiency with Epic or similar electronic health record systems.
• Experience in a multi-specialty or academic medical center environment.

Responsibilities

• Oversee daily administrative and front-end revenue cycle operations including registration, insurance verification, prior authorizations, referral management, surgical scheduling, and charge capture.
• Lead and manage clinic improvement projects focused on workflow efficiency, revenue integrity, and patient satisfaction.
• Supervise, mentor, and develop clinic support staff including hiring, performance evaluations, scheduling, and corrective action.
• Monitor and analyze key financial and operational performance metrics; develop and implement action plans to address variances.
• Collaborate with the Health Service Managers, medical staff, nursing leadership, and UW Medicine departments including Revenue Integrity, and Compliance.
• Drive Epic system updates, process improvements, and strategic initiatives supporting clinic growth.

Skills

Front office

Revenue cycle

Supervisory experience

Budget management

Tools

Epic

Job description

Business Operations Supervisor - Ground West Clinics - Harborview

No Telework
Seattle, WA
Full time
REQ-
Job Description
Harborview Medical Center's Ground West Clinics has an outstanding opportunity for a full-time Business Operations Supervisor.

WORK SCHEDULE
100% FTE, 40 hours weekly
Mon - Fri Day shift

DEPARTMENT DESCRIPTION
Harborview's Ground West Clinics includes OB/GYN, Pediatrics, International Medicine, and Memory & Brain Wellness. Reporting to the Health Service Manager, this position serves as the operational lead within the clinic leadership team, driving efficiency, financial performance, and service excellence in alignment with UW Medicine's mission and Pillar Goals. These four co-located clinics see patients of all ages everyday with multidisciplinary teams coordinating their care. Ground West Clinic offers a unique opportunity to support Harborview's Mission with this combination of specialty and primary care.

POSITION HIGHLIGHTS
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth

• Oversee daily administrative and front-end revenue cycle operations including registration, insurance verification, prior authorizations, referral management, surgical scheduling, and charge capture
• Lead and manage clinic improvement projects focused on workflow efficiency, revenue integrity, and patient satisfaction
• Supervise, mentor, and develop clinic support staff including hiring, performance evaluations, scheduling, and corrective action
• Monitor and analyze key financial and operational performance metrics; develop and implement action plans to address variances
• Collaborate with the Health Service Managers, medical staff, nursing leadership, and UW Medicine departments including Revenue Integrity, and Compliance
• Drive Epic system updates, process improvements, and strategic initiatives supporting clinic growth

• Front office experience in a medical clinic setting
• Revenue cycle and/or medical finance experience
• Progressive supervisory experience with budgetary responsibility
• Proficiency with Epic or similar electronic health record systems
• Experience in a multi-specialty or academic medical center environment

About Harborview Medical Center: As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. ( UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. ( Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details
Pay Range Minimum:
$80,172.00 annual
Pay Range Maximum:
$104,568.00 annual
Other Compensation:
-
Benefits: For information about benefits for this position, visit Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable

About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (.
To request disability accommodation in the application process, contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( .