Delivery Operations Manager

Exadel Inc; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

International projects

Flexible work

Medical healthcare

Recognition program

Learning reimbursement

Well-being program

Team events

Sports compensation

Referral bonuses

Equipment provision

Job summary

Exadel Inc. is seeking an experienced Delivery and PMO professional to lead governance, reporting, and capacity planning for Fortune 500 engagements.

You will collaborate with HR, Talent, and Finance to optimize delivery outcomes across a global client base and drive data-driven decision making. You will own weekly and monthly performance pulses, work with senior stakeholders, and leverage AI tools to create insightful dashboards that track utilization, ramp trends, and margin across multiple

Qualifications

• Experience in delivery, resource management, PMO, or operations within professional services or tech consulting.
• Strong data skills; able to leverage AI tools for reporting, analysis, and dashboards.

Responsibilities

• Own and maintain Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts.
• Monitor utilization, bench, ramp-up/down trends; manage exceptions to maintain delivery.
• Maintain dashboards and delivery health metrics: scope, schedule, quality, team, commercials, governance.
• Track headcount movement, bench, and ramp-down risk across accounts.
• Partner with HR, Talent, and Resourcing to monitor open positions, time-to-fill, redeployment.
• Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads.
• Support delivery governance cadence: agendas, minutes, action logs, risk registers.
• Partner with Finance on margin and revenue reporting accuracy.

Skills

Delivery management

Resource management

PMO

Operations leadership

Executive communication

Data-driven reporting

AI tools for reporting

Stakeholder management

Tools

Workday PSA

PSA/ERP systems

Job description

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do

• Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts
• Monitor utilization, bench, and ramp-up/down trends, proactively managing exceptions to keep delivery on track
• Maintain dashboards and delivery health metrics (scope, schedule, quality, team, commercials, governance)
• Track headcount movement, bench, and ramp-down risk across accounts
• Partner with HR, Talent, and Resourcing to maintain visibility into open positions, time-to-fill, and redeployment
• Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates
• Support the delivery governance cadence, including agendas, minutes, action logs, and risk registers
• Partner with Finance on margin and revenue reporting accuracy

What You Bring

• Extensive professional experience in a delivery, resource management, PMO, or operations role within professional services or technology consulting
• Strong data skills beyond Excel: comfortable using AI tools for reporting, analysis, and dashboard creation; experience with Workday PSA or a similar PSA/ERP system is preferred
• Comfortable working with senior stakeholders and holding team members accountable to deadlines
• Excellent structured communication skills, with the ability to turn data into a clear executive narrative
• Experience within a Big 4 or an IT services/outsourcing environment is a strong plus
• Extensive, hands-on experience using AI tools in daily work, or a strong willingness to learn quickly

English Level

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
• Compensation details are shared with candidates at the early stage of the recruitment process.
• The offer is not binding until a signed contract is in place.

Your Benefits at Exadel

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matter.