Delivery Operations Lead (Program Management)

Info Image; Coppell (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Info Image seeks a Program Manager in Coppell, TX to own and optimize the delivery operating model across implementation and support teams. You will lead Project Managers, standardize delivery practices, and remove bottlenecks to ensure scalable, predictable client delivery.

Ideal candidates have 5–8+ years in delivery roles, strong leadership and communication, and hands-on SDLC/Agile experience. This role collaborates with PMO, Product, Engineering, Sales, and clients.

Qualifications

• Bachelor's degree in Business or Information Systems; Master's degree a plus.
• 5–8+ years of experience in project management, delivery management, or a related role.
• 2+ years operating at a program level or readiness for that step.
• Strong foundation in project management practices and software delivery methodologies (SDLC, Agile Scrum, LEAN, or hybrid).
• Proven ability to improve processes, delivery consistency, or operational models.
• Excellent communication and leadership across multiple teams and stakeholders.

Responsibilities

• Own and evolve the delivery operating model across implementation and support teams, ensuring scalability and consistency.
• Standardize delivery approaches, phases, and best practices across the organization.
• Lead and manage Project Managers within implementation and support teams, ensuring consistent execution.
• Identify and resolve cross-pod risks, dependencies, and systemic bottlenecks affecting timelines and quality.
• Improve implementation predictability, time-to-value, and overall delivery quality.
• Ensure support teams operate with clear SLAs, escalation paths, and efficiency.
• Drive a seamless transition from implementation to ongoing client support.
• Define and track system-level delivery metrics and use data to drive improvements.
• Partner with PPM, Product, Engineering, Sales, and client teams to align execution with business goals.
• Provide clear visibility into delivery performance and risks to leadership.

Skills

Leadership

Communication

Cross-functional collaboration

Problem solving

Delivery management

Agile/Scrum

Education

Bachelor's degree in Business/Information Systems

Master's degree (preferred)

Tools

Jira

MS Project

Job description

Info Image seeks a Program Manager in Coppell, TX to own and optimize the delivery operating model across implementation and support teams. You will lead Project Managers, standardize delivery practices, and remove bottlenecks to ensure scalable, predictable client delivery.

Ideal candidates have 5–8+ years in delivery roles, strong leadership and communication, and hands-on SDLC/Agile experience. This role collaborates with PMO, Product, Engineering, Sales, and clients.