Delivery Network Specialist

DWR; United (PA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading educational organization is seeking a full-time Delivery Network Specialist to provide comprehensive IT support for staff and students. The role requires a Bachelor's degree, with preference for candidates having 3+ years in Help Desk support, strong technical skills with Microsoft Office and Active Directory, and excellent communication skills. This position emphasizes service orientation within a collaborative environment. Remote work options are available.

Qualifications

• Minimum of 3 years experience in Help Desk support preferred.
• Experience with Microsoft Office, Google, and Active Directory administration required.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Provide computer and technical support to staff and students.
• Assist with hardware and software support; configure student and staff computers.
• Manage application purchases and upgrades; collaborate with vendors.
• Administer phone systems and troubleshoot issues.

Skills

Customer service orientation

Team collaboration

Multi-tasking

Communication skills

Technical support

Education

Bachelor's or Associate's Degree

High School Graduate or Equivalent

Tools

Microsoft Office

Google Workspace

Active Directory

Job description

Job Description

Job information Delivery Network Specialist from the Company DWR, this latest Delivery Network Specialist job vacancy is located in the city Remote located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Information Technology field have been opened and published up to the specified time.

Job Responsibility

American Academy (AA) has an opening for a full-time Technology Support Coordinator. The Technology Support Coordinator at American Academy reports to the IT Director and is responsible for providing computer and technical support to the staff and students at AA.

• Adhere to the mission and philosophy of American Academy with enthusiasm, commitment, and integrity
• Uphold and model American Academy’s Character and Manners Program
• Position Responsibilities
• Customer Service: The person in this position must be service oriented. Every staff and student that uses technology at the school is considered a very important customer and must be treated with kindness and patience. In addition this position requires the individual to be able to work in a team environment and able to work effectively in a fast passed and sometimes stressful environment.
• IT Support: Assist students and staff with hardware and software support; image, setup and configure student and staff computers; Configure and troubleshoot applications and assist with network administration including administering Microsoft Active Directory and web applications when needed; setup and troubleshoot Microsoft Office 365; Assist the IT team to secure the school IT web and local application environment for appropriate student use and access.
• Software purchase and upgrades: Application purchase and upgrades; Work with vendors to find and select applications and software best suited to schools mission; Keep track of upgrade availability; Purchase or renew subscriptions and licenses to programs in use at the school; Acquire and apply appropriate and approved upgrades
• Assist with phone system administration, phone user setup and phone trouble-shooting
• Positive Contribution to the School Environment: Provide timely and clear communication; Provide regular updates to the IT Director and to staff; Respond to staff and parent communications (including email and phone communications) within 48 hours; Demonstrate initiative in personal achievements and team support; Attend 6 hours of professional development annually; Maintain integrity with respect to hierarchy in the organization; Demonstrate positive leadership traits and work cooperatively with the staff and IT Director
• Perform other related duties as assigned or requested

Requirements

High School graduate or equivalent; Associates and/or Bachelors Degree preferred

• Minimum job-related experience; 3 years experience in Help Desk support preferred; experience with Microsoft Office, Google, and Active Directory administration
• Strong communication skills and ability to work with others in a team environment.
• Able to multi-task and work in an environment of changing priorities.

Closed Date: 2025-10-29