Delivery Manager

Farmers Insurance; United States; Hybrid; USD 86,000 - 163,000; Full time

Benefits offered by this job

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Job summary

Farmers Insurance is seeking an Operations Execution Project Manager to drive complex, cross-functional programs and change-management initiatives aligned with enterprise strategy. You will collaborate with leadership and key stakeholders to execute large-scale projects affecting employees, customers, and agents.

Internal title: Operations Execution Project Manager. The role emphasizes change readiness, Go-to-Market materials, and delivering initiatives across portfolios, with a focus on timely

Qualifications

• Bachelor's degree preferred; experience leading cross-functional teams in implementing business solutions.
• Experience developing and leading change management activities, including impact analysis and readiness assessments.
• Experience communicating, presenting, and delivering business proposals to executive leadership.

Responsibilities

• Develop and lead change management plans and execution activities including impact analysis and assessing change readiness.
• Develops and delivers Go-to-Market strategies, including presentations and communications, supporting the execution of change management.
• Collaborates with key stakeholders and generates key insights influencing business decisions and solutions.
• Ensure short and long term strategies, programs and processes are executed.
• Takes ownership for resolving and mitigating issues.
• Identifies opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans.
• Ability to simultaneously handle multiple priorities.
• Ability to drive multiple projects to successful completion.
• Performs other duties as assigned.

Skills

Analytical skills

Problem solving

Written communication

Presentations

Multi-project management

Education

Bachelor's degree preferred

Job description

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high‑performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award‑winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Manages the execution and change management of large, high‑level, complex operations projects and core operational activities affecting employees, customers and agents. Leads and facilitates multiple large cross‑functional teams in the implementation of business solutions aligning with the enterprise strategy. Collaborates with leadership and key stakeholders across the enterprise to build effective relationships and support the delivery of initiatives within the portfolio.

(Internal position title: Operations Execution Project Manager)

Essential Tasks & Leadership Philosophy

• Develop and lead change management plans and execution activities including impact analysis and assessing change readiness.
• Develops and delivers Go‑to‑Market strategies, including presentations and communications, supporting the execution of change management.
• Collaborates with key stakeholders and generates key insights influencing business decisions and solutions.
• Ensure short and long term strategies, programs and processes are executed.
• Takes ownership for resolving and mitigating issues.
• Identifies opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans.
• Ability to simultaneously handle multiple priorities.
• Ability to drive multiple projects to successful completion.
• Performs other duties as assigned.

First Year Success Factors

• Establish effective relationships across Training, Field Optimization Specialists, District Continuity teams, and key stakeholders.
• Develop and execute on change management plans that assess impacts, readiness, opportunities, and risks.
• Deliver effective go‑to‑market materials, including presentations and communications, supporting key initiatives that affect agencies and districts.
• Successfully drive multiple cross‑functional projects through implementation and execution.

Education & Career Experience Requirements

• High School Diploma or equivalent. Bachelors degree preferred.
• Experience leading and facilitating cross‑functional teams in the implementation and go‑to‑market execution of business solutions.
• Experience developing and leading change management execution activities, including impact analysis and assessing change readiness.
• Experience communicating, presenting, and delivering business proposals to executive level leadership.
• Field experience working with agencies and districts preferred.

Additional Qualifications

• Demonstrated analytical skills.
• Demonstrated problem solving skills.
• Demonstrated written communication skills.
• Develops and delivers effective presentations.
• Demonstrates a high commitment to quality.
• Ability to simultaneously handle multiple priorities.
• Ability to drive multiple projects to successful completion.
• Effectively coaches and delivers constructive feedback.

Physical Actions

Job is performed in‑person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate‑controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co‑workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• CA Only: $91,350 - $154,990
• CO & ME: $85,800 - $133,980
• HI/IL/MN/VT Only: $85,800 - $143,550
• MA Only: $85,800 - $143,550
• MD & VA: $85,800 - $143,550
• DC/NJ/NY/OH Only: $85,800 - $154,990
• Albany County, NY/Cleveland, OH: $91,350 - $133,980
• WA Only: $85,800 - $163,125
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.