Delivery Manager

ACS Auto Club Services, Inc.; United States; Remote; USD 61,000 - 102,000; Full time

Benefits offered by this job

Complimentary AAA membership with road

Adoption assistance program

Job summary

The Auto Club Group (ACG) is seeking a Delivery Manager to lead large-scale IT transformation initiatives. This role combines project leadership with Agile delivery, coordinating cross-functional teams and executives to ensure successful outcomes.

You will manage scope, timelines, risks, and dependencies while driving continuous process improvements. Remote-friendly work policy applies, with opportunities for growth and professional development within a nationwide organization.

Qualifications

• Extensive project leadership experience.
• PMP designation preferred.

Responsibilities

• Lead end-to-end project delivery from intake through production support, managing scope, timelines, resources, risks, dependencies, governance, and executive reporting.
• Serve as Scrum Master and Agile delivery leader, facilitating ceremonies and coaching stakeholders.
• Deliver Salesforce Agentforce and AI-enabled solutions, translating requirements into secure, scalable outcomes.
• Drive discovery and backlog refinement, converting initiatives into prioritized epics, features, and user stories.
• Coordinate technical dependencies, environments, risks, and release activities to support delivery.
• Coordinate testing, defect management, user acceptance, deployment readiness, and post-production validation.
• Build strong stakeholder relationships and provide clear executive communications on progress, risks, and priorities.
• Establish Agile governance, track delivery metrics and RAID, and report on health and business value.
• Drive continuous improvement through metrics, retrospectives, and automation.

Skills

Project leadership

Project management

Agile / Scrum

Stakeholder management

Communication skills

Education

Bachelor's degree preferred

Tools

MS Project

GANTT charts

PERT charts

Visio

Excel

Job description

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: Remote Location. Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm. Position Summary: Provides leadership, guidance, and expert support for Business Transformation and IT-related projects. Defines project objectives, requirements, impacts, alternatives, test strategies, and contingency plans to support successful implementation and business value. Leads complex analysis, evaluates solutions, oversees project teams and tasks, coordinates resources, and communicates project status to management. Serves as a liaison with internal and external stakeholders as needed. Stays current with emerging technologies and helps assess workflows and user needs for technology improvements. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): none Qualifications: Required Education (include minimum education and any licensing/certifications): High school diploma or equivalent Experience: Extensive project leadership experience. Project/business planning and consulting Participating in the planning and implementation of corporate projects Researching, identifying and resolving moderately complex to complex business problems Staffing and coordinating project teams Analyzing and defining resource and skill requirements for projects Controlling and resolving changes in scope, timing, costs, quality and client satisfactions Preparing cost proposals/justifications AAA Branch and/or Home Office and/or Insurance experience Knowledge and Skills: PC software applications (e.g., Word, Excel, PowerPoint, Access ,Visio, MS Project) Project management tools (e.g., GANTT, Pert charts, Project Professional, etc.) Measurement tools for monitoring goal achievement Problem identification and resolution techniques Analyzing and summarizing data Planning and control of work flow Achieving stated objectives within designated time frame Analysis, compilation and interpretation of data Contribute a high level of expertise in content knowledge Evaluate a complex system and/or business process and understand the interdependencies between components Excellent oral and written communication skills to include report preparation and presentation of major reports Preferred Bachelor’s degree in Business Administration, Computer Science, Operations Research or related field preferred. PMP Designation preferred

1. Full Life-Cycle Project Leadership Lead end-to-end project delivery from intake through production support, managing scope, timelines, resources, risks, dependencies, governance, and executive reporting to ensure successful business outcomes.
2. Scrum Master / Agile Delivery Leadership Serve as Scrum Master and Agile delivery leader, facilitating ceremonies, removing impediments, optimizing team performance, coaching stakeholders, and driving predictable, high-quality delivery through continuous improvement.
3. Agentforce / Salesforce Delivery Lead delivery of Salesforce Agentforce and AI-enabled solutions, partnering with business and technical teams to translate requirements into secure, scalable, and measurable business outcomes.
4. Requirements & Backlog Management Drive discovery and requirements refinement, ensuring approved initiatives are translated into prioritized epics, features, user stories, and actionable backlogs ready for Agile delivery.
5. Technical Coordination Serve as the liaison between business and technology teams, managing technical dependencies, integrations, environments, risks, and release activities to support successful delivery.
6. Testing & Quality Ensure quality throughout the delivery lifecycle by coordinating testing, defect management, user acceptance, deployment readiness, and post-production validation activities.
7. Stakeholder & Executive Management Build strong stakeholder relationships, provide clear executive communications, facilitate decision-making, and maintain transparency around delivery progress, risks, and priorities.
8. Delivery Governance & Reporting Establish Agile governance, maintain delivery metrics and RAID tracking, and provide leadership with concise reporting on project health, milestones, risks, and business value.
9. Continuous Improvement Drive continuous improvement by leveraging metrics, retrospectives, automation, and lessons learned to strengthen Agile maturity, delivery effectiveness, and organizational performance.

FLEX WORK IN WORK ENVIRONMENT This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Delivery Manager will earn a competitive annual salary of up to $102,377.61 with annual bonus potential, based on performance.

Benefits At ACG

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

Job Posting Period: This position is expected to remain posted through October 24th; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

Important Note

Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [e-mail] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.