Delivery Manager

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Roswell (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

PGA TOUR Superstore is seeking a Delivery Manager to oversee the successful execution of complex technology initiatives and bridge gaps between the Business Enablement Manager, Engineers, and stakeholders. You will drive delivery plans, coordinate cross-functional teams, and guide technical decisions to ensure timely, high-quality results.

The role requires 6+ years delivering technology projects, strong communication skills, and proficiency with Jira/Azure DevOps.

Qualifications

• Bachelor's degree in Business, Information Systems, or related field.
• 6+ years delivering technology initiatives (e-commerce, retail systems, ERP, POS, OMS, CRM, or MarTech preferred).
• Demonstrated success leading cross-functional teams in matrixed organizations.
• Strong command of delivery methods (Agile/Scrum, Kanban, and scaled frameworks) and traditional project controls.

Responsibilities

• Build and manage delivery plans (milestones, dependencies, risks, budgets) across parallel workstreams.
• Facilitate quarterly and sprint planning; align teams to strategic initiatives/overall goals, capacity, and critical path.
• Provide guidance on technical decision-making and problem-solving, ensuring best practices in project execution.
• Drive standups, demos, retros; remove blockers; ensure change control.
• Produce clear status comms and executive readouts; elevate with options and impact.
• Coordinate UAT, cutover, and launch checklists; ensure training, support, monitoring, and rollback plans.
• Oversee SOWs, SLAs, and deliverables; manage partner performance and integration timelines.
• Track actuals vs. forecast; surface variances; support business cases and benefits realization.
• Ensure security/privacy, accessibility, and policy adherence; partner with InfoSec on reviews.
• Analyze delivery metrics; implement playbooks and ways-of-working improvements.

Skills

Delivery management

Agile/Scrum

Cross-functional leadership

Stakeholder communication

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Overview At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The Delivery Manager is responsible for overseeing the successful execution of complex technical projects, ensuring timely delivery of high-quality solutions. This role bridges the gap between the Business Enablement Manager, Engineers and stakeholders, utilizing a deep understanding of both technical domains and project management methodologies to navigate challenges and drive project completion.

Duties and Responsibilities

• Program Ownership: Build and manage delivery plans (milestones, dependencies, risks, budgets) across parallel workstreams.
• Planning & Prioritization: Facilitate quarterly and sprint planning; align teams to strategic initiatives/overall goals, capacity, and critical path.
• Technical Expertise: Provide guidance on technical decision‑making and problem‑solving, ensuring the use of best practices and innovative solutions in project execution.
• Execution Management: Drive standups, demos, retros; remove blockers; ensure change control.
• Stakeholder Communication: Produce clear status comms and executive readouts; elevate with options and impact.
• Quality & Readiness: Coordinate UAT, cutover, and launch checklists; ensure training, support, monitoring, and rollback plans.
• Vendor & Contract Management: Oversee SOWs, SLAs, and deliverables; manage partner performance and integration timelines.
• Financials: Track actuals vs. forecast; surface variances; support business cases and benefits realization.
• Risk & Compliance: Ensure security/privacy, accessibility, and policy adherence; partner with InfoSec on reviews.
• Continuous Improvement: Analyze delivery metrics; implement playbooks and ways-of-working improvements.

Qualifications and Skills Required

PMP, CSM, or SAFe a plus.

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 6+ years delivering technology initiatives (e-commerce, retail systems, ERP, POS, OMS, CRM, or MarTech preferred).
• Demonstrated success leading cross‑functional teams in matrixed organizations.
• Strong command of delivery methods (Agile/Scrum, Kanban, and scaled frameworks) and traditional project controls.
• Excellent communication, facilitation, and stakeholder management skills (from engineers to executives).
• Proficient with Jira/Azure DevOps, Confluence/SharePoint, and standard reporting tools.

Work Environment and Physical Requirements

• This role is based in our vibrant, collaborative office five days a week, with flexibility to accommodate family and life commitments when needed. Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional. Flexibility to work extended and varied hours as needed.

Travel: Up to 10% of travel is required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state‑of‑the‑art technology delivering game‑changing opportunities at every turn. With access to award‑winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre‑owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport‑leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore