Logistics Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Georgia; On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore in Roswell, GA is seeking a Logistics Associate to deliver world-class service while managing shipments, stock, and customer interactions. Reporting to the Operations Manager, you will receive, inspect, and organize merchandise, assist with eCommerce orders, and maintain a clean store environment.

The role requires strong communication, basic computer skills, and the ability to stand for long periods, with a flexible schedule including nights and weekends.

Qualifications

• Strong listening and interpersonal communication; able to write clearly and communicate cross-functionally.
• Basic computer skills with working knowledge of Microsoft Office.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent required.
• Retail fulfillment, replenishment, stocking, merchandising or similar experience preferred.
• Must be able to stand for extended periods and lift up to 30 lb.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise.
• Organize and label received merchandise in the stockroom for easy restocking.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area.
• Execute all prices changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping.
• Handle Customer returns for online orders and update inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.

Skills

Communication

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pay Band

Pay Band: $15.00 - $17.00

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area, ensuring a pleasant shopping environment for Customers.
• Execute all prices changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle Customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

Other Duties

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

About the Store

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the-art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf's greatest brands are in our stores offering performance, style and value - with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport‑leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore