Delivery Manager

NTT DATA, Inc.; Baton Rouge (LA); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking organization as a Delivery Manager in Baton Rouge, Louisiana. This role involves managing development, maintenance, and operation teams while ensuring project performance and customer satisfaction. You will act as the primary liaison between clients and stakeholders, supervise a talented team, and drive project growth through innovation and service expansion. With a commitment to excellence, this position offers the chance to make a significant impact in a dynamic environment. If you are passionate about project management and client engagement, this is the opportunity for you to thrive and grow.

Qualifications

• 6+ years of experience in state health and human services projects.
• 3+ years in project management and client engagement.

Responsibilities

• Manage development and operation teams to ensure project success.
• Supervise client relationships and team performance metrics.

Skills

Project Management

Client Engagement

Budgeting

Team Leadership

Process Improvement

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Baton Rouge, Louisiana (US-LA), United States (US).

Role Summary:

Manage Development, Maintenance, and Operation Teams. Coordinates with agency stakeholders to identify and achieve work products. Focus on project performance and customer satisfaction. Drive project growth through expansion of services.

Responsibilities:

1. Supervises the primary liaison between clients, stakeholders, and the project team.
2. Provides supervision to a small or moderately sized team of operational, production, service, or administrative personnel.
3. Administers policies and guidelines that directly affect teamwork activities.
4. Establishes project governance, including client stakeholders, for the delivery of project services.
5. Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.
6. Supervises a team of developers, business analysts, and testers in support of maintenance, operations, and enhancements of custom Java applications.
7. Provides feedback and opportunity for team member skill and career development.
8. Manages application management sprint teams.
9. Takes the lead role in managing client relationships.
10. Mentors team members on delivery management best practices and process improvement opportunities.
11. Manages and controls expenses for the organization while ensuring resource optimization.
12. Ensures team achieves performance and client service metrics.
13. Provides personnel management for team resources.
14. Resolves escalated problems to maintain strong client experience levels.
15. Identifies opportunities for growth and innovation.
16. Identifies new opportunities for project growth with the client.

Required Qualifications:

1. 6 or more years of state level health and human services projects experience, with at least 3 years of this experience in management.
2. 3 or more years of project management and client engagement experience.
3. 3 or more years’ experience in budgeting, business financial and P&L skills.

Preferred Skills:

...

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.