Delivery Leader- Data Practice

Persistent Systems

Austin (TX)

On-site

USD 140,000 - 210,000

Full time

14 days+

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Job summary

An established industry player is seeking a Delivery Partner to lead the delivery of Technology services. In this pivotal role, you will bridge the gap between clients and delivery teams, ensuring projects are completed on time and within budget while maintaining high customer satisfaction. The ideal candidate will possess deep knowledge of the Google Data Stack and experience in data transformation programs. Join a dynamic environment that fosters professional growth and innovation, and make a significant impact on clients' success through cutting-edge technology solutions.

Qualifications

Deep knowledge of the Google Data Stack is essential.
Experience in managing data transformation programs is required.

Responsibilities

Own the delivery of Technology services to clients.
Ensure project delivery on time and within budget.
Manage customer satisfaction and profitability of projects.

Skills

Google Data Stack

Big Query

AI Vertex

Looker

Data Transformation

Job description

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About Persistent:

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $360.2M revenue in Q3 FY25, delivering 19.9% Y-o-Y growth. Our 23,500+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as a Leader in the ISG Provider Lens Digital Engineering Services Quadrant Report for the U.S. and Europe 2024. We were also recognized for excellence in governance and executive leadership in Institutional Investor’s 2024 Asia Executive Team Survey. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10.

About the role:

The Delivery Partner will own the delivery of the company's Technology services offering to clients. The Delivery Partner plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our Technology delivery teams. This role also owns the financials of the Technology projects like revenue recognition and contribution. The right fit must have deep knowledge of the Google Data Stack, including Big Query, AI Vertex, Looker, and an understanding of end-to-end data stack. The delivery head must have seen a couple of data transformation programs.

What would you do:

Work collaboratively with all peers to ensure organizational goals are met.
Responsible for project delivery on time and to budget.
Ensure the right effort goes in and correct revenue recognition takes place.
Review new custom Technology projects to plan and coordinate delivery activities.
Manage any scope change and convert this to revenue from the customer.
Analyze and troubleshoot delivery issues in a timely fashion.
Oversee daily activities of the delivery team and provide direction and guidance as needed.
Make critical business decisions in consultation with all Delivery partners and stakeholders to meet customer expectations.
Proactively manage service performance to meet or exceed SLAs and other contractual obligations.
Drive operational accountability, continuous improvement, and customer focus.
Partner with Key Account Management and Product teams to identify and drive new business opportunities.
Identify and recommend process improvements both to clients and internally to the custom Technology delivery team, as needed.

Accountable for:

Customer satisfaction for all customers served by operations, both internal and external.
Ensuring customer satisfaction and profitability of projects in coordination with Strategic Business Unit heads.
Handling all customer complaints and complements.
Overall revenue recognition, overall gross margins for the projects, and profit for the entire organization in operations.
Research and analysis required by the entire organization.
Account winning pre-sales proposal creation, and answering RFI and RFP for our customer-facing departments.
Excellent project delivery on time, within budget, and at high profitability in all services like Product implementation and customization, Content Services, and Technology Services both from India and in the USA.

We provide a people-centric work environment that enables our employees to:

Accelerate growth, both professionally and personally.
Impact the world in powerful, positive ways, using the latest technologies.
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
Unlock global opportunities to work and learn with the industry’s best.

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Seniority level