Delivery Lead - Techology

Bank of America; Charlotte (NC); On-site; USD 100,000 - 150,000; Full time

Job summary

Bank of America is seeking a seasoned Business Management/COO professional to support LATAM & Canada Technology operations. The role focuses on governance, financial and executive reporting, and cross-functional collaboration with technology, business, finance, and risk teams.

The candidate will develop slide decks, manage headcount reporting, and drive process improvements across governance activities while balancing multiple priorities in a fast-paced environment.

Qualifications

• 5+ years of experience in Business Management, COO, Business Support, Governance, Risk Management, Technology Management, or a related function
• Advanced proficiency in Microsoft Excel and PowerPoint
• Proficiency with Outlook, Teams, and SharePoint
• Strong analytical, critical-thinking, and problem-solving skills
• Excellent written, verbal, and presentation skills, with experience developing executive-level materials
• Proven ability to build and influence relationships across technology, business, finance, risk, compliance, audit, and control functions
• Experience supporting governance, audit, compliance, regulatory, risk, and control-related activities
• Strong project management, organizational, and prioritization skills
• Ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment
• Proven ability to identify process improvements and drive operational excellence

Responsibilities

• Coordinate leadership routines, governance forums, operating cadences, and executive communications
• Develop executive presentations, management reports, business reviews, briefing materials, and RFI responses
• Support portfolio oversight, funding analysis, year-over-year reporting, trend analysis, and headcount management
• Monitor and report on risk, audit, regulatory, compliance, and issue management activities
• Analyze complex information to identify risks, dependencies, trends, and opportunities, providing actionable insights to leadership
• Partner across technology, business, finance, risk, compliance, audit, and control functions to drive strategic objectives
• Ensure the accuracy and integrity of governance, financial, operational, and executive reporting
• Drive process improvements to enhance reporting, governance, and operational efficiency
• Support executive requests, strategic initiatives, and special projects

Skills

Business Management

Attention to Detail

Analytical Thinking

Strategic Thinking

Executive Presentation & Communication

Stakeholder Management

Relationship Building & Influencing

Governance, Risk & Control Management

Financial Management & Reporting

Data Analysis & Trend Identification

Project & Portfolio Management

Planning & Prioritization

Process Improvement

Collaboration

Adaptability

Education

Bachelor’s degree in Business Administration, Finance, Technology Management, or a related function

Tools

Outlook

Teams

SharePoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

The successful candidate will be a key member of the LATAM & Canada Technology COO Team, providing governance, financial, operational, risk, and executive reporting support across the organization. The role partners closely with technology, business, finance, risk, compliance, audit, and executive stakeholders to support strategic priorities, portfolio oversight, leadership routines, and management reporting.

Success in this role requires strong business management and analytical skills, exceptional attention to detail, advanced PowerPoint and Excel proficiency, and the ability to synthesize complex information into actionable insights while effectively managing multiple priorities in a fast-paced environment.

Responsibilities:

• Coordinate leadership routines, governance forums, operating cadences, and executive communications
• Develop executive presentations, management reports, business reviews, briefing materials, and RFI responses
• Support portfolio oversight, funding analysis, year-over-year reporting, trend analysis, and headcount management
• Monitor and report on risk, audit, regulatory, compliance, and issue management activities
• Analyze complex information to identify risks, dependencies, trends, and opportunities, providing actionable insights to leadership
• Partner across technology, business, finance, risk, compliance, audit, and control functions to drive strategic objectives
• Ensure the accuracy and integrity of governance, financial, operational, and executive reporting
• Drive process improvements to enhance reporting, governance, and operational efficiency
• Support executive requests, strategic initiatives, and special projects

Required Qualifications:

• 5+ years of experience in Business Management, COO, Business Support, Governance, Risk Management, Technology Management, or a related function
• Experience supporting portfolio funding analysis, year-over-year reporting, headcount management, and executive reporting
• Advanced proficiency in Microsoft Excel and PowerPoint
• Proficiency with Outlook, Teams, and SharePoint
• Strong analytical, critical-thinking, and problem-solving skills
• Exceptional attention to detail, accuracy, and data integrity
• Excellent written, verbal, and presentation skills, with experience developing executive-level materials
• Proven ability to build and influence relationships across technology, business, finance, risk, compliance, audit, and control functions
• Experience supporting governance, audit, compliance, regulatory, risk, and control-related activities
• Strong project management, organizational, and prioritization skills
• Ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment
• Proven ability to identify process improvements and drive operational excellence

Desired Qualifications:

• Bachelor’s degree in Business Administration, Finance, Technology Management, or a related function
• Experience in a Business Management, COO, or Business Support role within a financial institution, preferably supporting Technology or Global Banking & Markets organizations
• Experience supporting LATAM and/or Canada Technology organizations
• Bilingual in Spanish and/or Portuguese
• Knowledge of Global Technology policies, standards, and governance processes
• Experience supporting regulatory, audit, compliance, or issue management activities
• Project management experience and/or certification preferred
• Self-starter with a strong sense of ownership, accountability, and delivery focus

Skills:

• Business Management
• Attention to Detail
• Analytical Thinking
• Strategic Thinking
• Executive Presentation & Communication
• Stakeholder Management
• Relationship Building & Influencing
• Governance, Risk & Control Management
• Financial Management & Reporting
• Data Analysis & Trend Identification
• Project & Portfolio Management
• Planning & Prioritization
• Process Improvement
• Collaboration
• Adaptability

Shift:

1st shift (United States of America)

Hours Per Week:

40