Delivery Lead

Zelis Healthcare, LLC; Boston (MA); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

401k with employer match

Health benefits

Paid time off

Job summary

Zelis Healthcare, LLC is seeking a Delivery Lead for the Price Optimization product area. You will own delivery health across initiatives, surface risks, and align product, technology, and operations on priorities.

This is a portfolio-level role, not a team facilitator, partnering with product management and engineering leadership to ensure work is done in the right sequence with the right quality. Based in the US with a hybrid work approach and multiple offices, you will work closely with

Qualifications

• 8+ years in program management, delivery operations, or related field.

Responsibilities

• Own delivery status across active initiatives within the product area.
• Maintain a clear view of in-flight work, risks, and needed leadership attention.
• Prepare and facilitate delivery status reviews with senior stakeholders.
• Ensure commitments are realistic and visible when at risk.
• Establish a delivery reporting cadence for leadership insight.
• Partner with product managers to prioritize the initiative portfolio.
• Work with technology leads to understand capacity and dependencies.
• Serve as the connective tissue between product intent and engineering execution.
• Engage cross-functional stakeholders to align expectations and progress.
• Escalate risks with context and recommended paths forward.
• Apply PDLC standards at intake to reduce late-stage churn.
• Identify intake quality patterns and resolve them upstream.
• Monitor initiative readiness and coordinate delivery planning cycles.
• Flag intake gaps before disruptions.
• Identify process gaps and improve delivery model.
• Build and maintain delivery dashboards in Jira and other tools.
• Define standards for tracking, reporting, escalation.
• Champion data quality in Jira for trustworthy reporting.
• Identify and implement AI tools to reduce manual overhead.

Skills

Program management

Delivery operations

Portfolio management

AI tools

Jira Confluence

SDLC Agile

Stakeholder mgmt

Education

Master's degree (substitution)

Tools

Jira

Confluence

Jira Product Discovery

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 725 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Delivery Lead owns delivery health for an assigned product area within Price Optimization. That means tracking the portfolio of initiatives in flight, surfacing risks before they become blockers, and keeping product, technology, and operations aligned on priorities and expectations. This is not a team-level facilitation role. This person operates at the portfolio level, partnering closely with product management and engineering leadership to make sure the right work is getting done, in the right sequence, with the right quality. They are the operational backbone of delivery for their product area.

What You'll Do:

• Own delivery status across all active initiatives within the assigned product area, tracking progress, risks, and dependencies
• Maintain a clear, accurate view of what is in flight, what is at risk, and what needs leadership attention
• Prepare and facilitate delivery status reviews with senior stakeholders including product and technology leaders
• Ensure commitments are realistic when made and visible when at risk
• Establish and maintain a delivery reporting cadence that gives leaders the insight they need without requiring manual effort to produce it
• Partner with product managers to prioritize the initiative portfolio and align delivery sequencing to business value
• Work closely with technology leads to understand capacity, dependencies, and technical risk before they affect delivery
• Serve as the connective tissue between product intent and engineering execution
• Engage regularly with cross-functional stakeholders to align expectations and communicate delivery progress clearly
• Escalate risks with context and recommended paths forward, not just status updates
• Partner with product management to apply PDLC standards at the intake gate, reducing late-stage discovery and churn
• Identify patterns in intake quality and work with product and engineering to resolve them upstream
• Monitor initiative readiness and coordinate preparation for delivery planning cycles
• Flag intake gaps before they create delivery disruptions
• Identify process gaps and operational inefficiencies across the product area's delivery model and execute improvements
• Build and maintain delivery dashboards and reporting artifacts in Jira and other tools
• Define consistent standards for how work is tracked, reported, and escalated across multiple engineering teams
• Champion data quality in Jira as a prerequisite for trustworthy reporting
• Identify and implement AI tools that reduce manual overhead in delivery tracking, reporting, and stakeholder communication

What You'll Bring to Zelis:

• 8 or more years in program management, delivery operations, portfolio management, or a related field; Master's degree may substitute for up to 2 years of experience
• Demonstrated experience managing delivery across a portfolio of concurrent initiatives, with direct accountability for tracking, reporting, and risk management
• Proficiency using AI tools in day-to-day work, including the ability to develop effective prompts and evaluate AI outputs critically
• Hands-on experience with the Atlassian suite (Jira, Confluence, Jira Product Discovery) and a working understanding of SDLC frameworks including Agile, Scrum, Kanban, and SAFe
• Strong stakeholder management skills, including the ability to reach agreement on priorities in ambiguous situations and communicate delivery status clearly to senior leaders
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$115,000.00 - $145,350.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.