Delivery & Installation Specialist

Castle Rental; Fayetteville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Castle Rental is seeking a Delivery and Installation Specialist in Fayetteville, AR. You will deliver, install, and retrieve rental products directly at customer homes, ensuring proper setup and safety. The role requires explaining rental terms, demonstrating product features, and handling payments in the field and store.

Maintain vehicles and assist with stockroom to showroom transitions. Strong focus on safety, accurate documentation, and customer service in a fast-paced environment.

Qualifications

• Ability to read and comprehend simple instructions and memos.
• Ability to present information to customers and coworkers.
• Valid state motor vehicle operator's license with evidence of safety and insurability.

Responsibilities

• Deliver and set up products at customer homes.
• Explain rental terms and features to customers.
• Inspect delivery location for safety and accessibility.
• Retrieve products at end of rental and assist with pickups.
• Maintain vehicle cleanliness and perform routine vehicle maintenance.
• Document customer payments and close transactions in field and store.

Skills

Customer service

Communication

Safety-minded

Tools

Hand truck

Dolly

Job description

Job 148155 - Delivery & Installation Specialist
Fayetteville, AR

Job Title: Delivery and Installation Specialist

Reports To: Store Manager

FLSA Status: Non-Exempt

Summary: Responsible for the delivery, set up, service, and retrieval of products to and from customer's homes by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Loads products into delivery truck properly and securely by using straps and pads to avoid damage during transit.*
• Investigates delivery location to ensure the product will be in a safe environment and the product is delivered to the proper person.*
• Explains the rental agreement to the customer in some cases.*
• Explains and demonstrates the various features and benefits of the product before leaving the home.*
• Retrieves products from the homes of customers who choose not to renew the rental agreement.*
• Repairs, cleans, and moves products from the stockroom to the sales floor for display.*
• Documents and receives customers payment successfully in the field and store.*
• Protects the company image by safely and courteously operating the company vehicles.*
• Performs preventative and routine maintenance on delivery vehicles.*
• Helps maintain the backroom in a safe, clean, and organized condition.*
• Uses equipment to transport product in a safe and damage free manner.*
• Maintains complete knowledge of the castle plan, rental agreement, and other benefit plans.*
• Responsible for products being complete in all pieces, parts, accessories, and manuals during delivery and pickup.*
• Performs other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates and Licenses:

Valid state motor vehicle operator's license with evidence of safety and insurability

Equipment:

• Hand truck
• Dolly

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 75 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.