Delivery Helper

Island Movers Inc.; Hilo (HI); On-site; USD 32,000 - 52,000; Full time

Job summary

A logistics company in Hawaii is seeking a Helper responsible for loading and delivering customers' purchases with a strong focus on customer service. The ideal candidate possesses a high school diploma, a valid Hawaii driver’s license, and strong organizational skills. Physical stamina is required due to the demanding nature of the job that includes lifting heavy items. The work involves flexible hours, primarily Monday to Saturday.

Qualifications

• Must have a valid Hawaii driver's license.
• Familiarity with Hawaii streets and geographical locations.
• Ability to handle frustrated customers.
• Be organized, detail-oriented, and able to multi-task.
• Possess strong interpersonal skills in dealing with all levels of employees and customers.
• Ability to deal with frustrated customers to remedy concerns while providing excellent customer service.

Responsibilities

• Check manifest and ensure merchandise is loaded correctly.
• Assist in the delivery and installation of items.
• Perform cleaning and organization of the truck after deliveries.
• Assist driver with moving into place and the installation of purchased items as needed.
• Put haul away back in the truck after each delivery as applicable and set up for next delivery.
• Upon return to dock, place haul away into the container and clean out truck for trash.
• Perform other duties as directed by the crew leader and/or BIO Supervisors and GM.

Skills

Organized

Detail-oriented

Interpersonal skills

Problem-solving

Customer service

Education

High School Diploma or equivalent

Job description

Job Description

Position

Helper

Department

BIO

Reports To

BIO General Manager

Position Summary

Responsible for the loading and delivery of customers’ purchases and for the safe transport of all items from loading dock to the customers’ home while providing excellent customer service.

Essential Duties

• Check manifest and mark merchandise for delivery to customers.
• Check merchandise for any damage and help driver load the truck according to manifest.
• Prepare merchandise for delivery and ensure necessary equipment is taken to protect merchandise and customer’s property.
• Assist driver with moving into place and the installation of purchased items as needed.
• Put haul away back in the truck after each delivery as applicable and set up for next delivery.
• Upon return to dock, place haul away into the container and clean out truck for trash.
• Perform other duties as directed by the crew leader and/or BIO Supervisors and GM.

Required Qualifications

Education

• Possess a High School Diploma or equivalent.

Experience / Skills / Knowledge

• Have a valid Hawaii driver license.
• Be familiar with Hawaii streets and geographical locations.
• Be organized, detail-oriented, and able to multi-task.
• Possess strong interpersonal skills in dealing with all levels of employees, and customers.
• Ability to deal with frustrated customers to remedy concerns while providing excellent customer service.

Preferred Qualifications

Experience / Skills / Knowledge

• 1 year of freight/transportation background.

Mental, Physical and Communication Requirements

• Must be able to do tedious and detailed work daily
• Required to complete multiple priorities with time-sensitive deadlines
• Work under minimal supervision and high-pressure environments
• Apply logic and reasoning to solve complex problems
• Use sound judgment and discretion in performing work duties and working cooperatively with others
• Must be flexible and able to adapt to change
• Requires excellent oral and written communication skills
• Requires long periods of being on the road
• Able to lift and carry items 90 lbs. or more for 8 or more hours a day for up to 6 consecutive days.
• Requires constant lifting of 90 lbs. or more from a height of up to 60 inches from floor.
• Requires carrying 90 lbs. or more for a distance of 50 feet.
• Requires ascending and descending stairs with 90 lbs. or more for 3 or more consecutive minutes.
• Able to push and pull 150 lbs. or more for 25 feet.
• Understand and follow Company’s safety program.

Working Conditions

• Primarily outdoors, with constant time on the road, loading and unloading customers’ goods.

Normal Work Hours

• Monday – Saturday, days and hours may vary.
• May require working overtime, on weekends and holidays per direction of BIO supervisors.

Guidelines

• Follows and adheres to all internal policies and procedures, House and Safety Rules, and any employee guidelines if applicable.
• Execute goals and direction provided by BIO supervisors and General Manager.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.