Delivery Experience Coordinator

Tempur Sealy; Lexington (KY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Generous Paid Time Off

Competitive Medical, Dental & wellness programs

Disability and Life Company Paid

Retirement Plan Options

Generous Employee Purchase Discounts

Job summary

A leading mattress and bedding company is looking for a Delivery Experience Coordinator to enhance customer satisfaction through effective service during home delivery. The role involves responding to inquiries, problem-solving in a fast-paced environment, and collaborating with internal partners. Ideal candidates will have experience in customer service, using Microsoft Office, and preferably familiarity with Zendesk and Microsoft AX. This position is based onsite in Lexington, KY, offering a salary range of $34,000 - $48,000.

Qualifications

• Experience in customer service, order fulfillment/management, or inventory distribution preferred.
• Proficient in using Microsoft Office.
• Familiarity with Zendesk and Microsoft AX is beneficial.

Responsibilities

• Respond to phone calls, emails, and chats aligned with service levels.
• Provide high-quality service in a team environment.
• Identify issues and report trends for resolution.
• Collaborate with partners on delivery matters.
• Accurately track customer orders.
• Troubleshoot home delivery issues.
• Complete special projects as needed.

Skills

Customer service experience

Problem-solving

Cross-functional collaboration

Tools

Microsoft Office

Zendesk ticketing system

Microsoft AX

Job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Our Company Offers Great Benefits, Including:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $34,000 - $48,000

The Delivery Experience Coordinator must exhibit a positive customer-focused attitude, a willingness to go above and beyond to resolve all customer issues, and a sense of urgency to address and resolve customer issues. They must be excellent in working cross-functionally to problem-solve for the right solution. The coordinator must fully understand the brand experience and passionately advocate for the customer to ensure that customers continue to receive exceptional service throughout their home delivery experience.

What You'll Do (Essential Duties and Responsibilities):

• Representative will be logged into phone systems throughout their workday and is expected to respond to phone calls, emails, and chats in alignment with defined service levels.
• Work in a team environment to provide high quality service to customers
• Proactive ownership in a fast-paced environment to identify problems, trends, and report them to leadership for resolution
• Collaboration with Internal and external partners on home delivery related matters
• Provide accurate tracking of all customer orders
• Troubleshoot and solve problems related to home delivery
• Special Projects as needed
• Perform other duties as assigned

Job is onsite at our Lexington, KY office

What You'll Need (Qualifications):

• Experience in customer service, order fulfillment/management, or inventory distribution preferred.
• Experience with Microsoft Office required
• Zendesk ticketing system and Microsoft AX experience preferred

Tempur Sealy is proud to be an Equal Employment Opportunity and Affinitive Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.