Delivery Executive - Healthcare

Davita Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Healthcare Delivery Executive to ensure project success in global healthcare initiatives. The role involves managing large-scale implementations and fostering strong customer relationships. Candidates should possess significant experience in ERP projects and Agile methodologies and be willing to travel. This position is instrumental in aligning corporate strategies with client objectives.

Qualifications

• Experience delivering complex professional services engagements, including ERP software implementation.
• Experience managing global custom and co-development projects.
• Willing to travel up to 50% and authorized to work permanently in the U.S.

Responsibilities

• Oversee software implementation and upgrade projects ensuring schedule and budget adherence.
• Develop and maintain relationships with senior stakeholders.
• Engage in process improvement for solution delivery.

Skills

Project Management

Customer Relationship Management

Agile Methodologies

Conflict Resolution

Team Leadership

Job description

As a Healthcare Delivery Executive at Infor you will be responsible for the end-to-end success of large, global Healthcare projects, including co-development projects involving on-premise, hybrid and cloud delivery models. The Delivery Executive owns the project relationship and is the liaison between the company and client to ensure that all targets and requirements are met, including all project milestones and budgets. Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals.

A Day in The Life Typically Includes:

• Project Management/Program Management: Oversee a portfolio of software implementation and upgrade projects, ensuring they are delivered on schedule, within budget, and achieve high customer satisfaction.
• Customer Relationship Management: Develop and maintain strong relationships with senior business and IT personnel within customer organizations to drive value delivery, user adoption, and project success.
• Sales Support: Collaborate with Sales and Account Management to sell high-quality services projects. This includes estimating, scoping, pricing, phasing projects, and drafting statements of work.
• Executive Communication: Participate in and deliver steering committee and other executive updates and communications. Support key project management deliverables.
• Process Improvement: Engage in evolving our solution delivery process to enhance efficiency and effectiveness.
• Team Leadership: Hire, retain, motivate, and coach a team of project managers to build and sustain a high-performing team.
• Performance Monitoring: Refine and monitor Professional Services KPIs, including utilization, services revenue, services sales, and profit margin metrics to assess the success of project teams and individuals.

Basic Qualifications:

• Experience delivering complex professional services engagements (7-8 solutions), involving on-premise, cloud, and on-prem to cloud delivery models for an enterprise ERP software company or a systems integration consultancy firm.
• Experience as a Project Manager or Program Manager overseeing a portfolio of ERP software implementation and upgrade projects.
• Experienced in Agile methodologies, such as Sprint Planning, Scrum Management, Epic/Feature work break-downs, Story-Pointing, Velocity Tracking, Burn-downs/Burn-ups, etc.
• Experience collaborating in the sale process of services projects. This includes estimating, scoping, pricing, phasing projects, and drafting statements of work.
• Experience managing global custom and/or co-development projects and ability to simultaneously manage multiple functions, projects, priorities and time pressure.
• P&L experience related to programs and projects.
• Willing to travel up to 50% and legally authorized to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

• Experience building relationships with customer executives and colleagues.
• Experience negotiating contracts, agreements, and partnership deals.
• Experience Negotiated with C-suite executives and international vendors.
• Experience working with legal, finance, and operations teams during contract negotiations.
• Leadership experience hiring, retaining, motivating, and coaching a team of Project Managers.

Remote USA (Dallas, TX and Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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