Delivery Engineer (Sr Business Analyst) Remote

Broadridge; North Carolina; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to empower clients through effective digital transformation strategies. This remote role offers the flexibility to collaborate with high-performing teams, ensuring that delivered solutions meet client expectations while enhancing operational efficiency. You will engage with clients to gather use cases, facilitate demos, and support product configurations, all while fostering a culture of continuous improvement. Join a dynamic environment where your analytical skills will drive impactful change and help shape the future of digital solutions.

Qualifications

• 3-5 years of experience as a Senior Business Analyst.
• Excellent interpersonal skills and client engagement experience.
• Prior experience in a delivery role for SaaS-based solutions.

Responsibilities

• Balance technology and business issues while communicating with experts.
• Facilitate configuration meetings and implement product configurations.
• Act as a liaison between all project stakeholders.

Skills

Business Analysis

Interpersonal Skills

Presentation Skills

Agile Methodologies

Troubleshooting

Problem-Solving

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is remote with opportunities to travel when needed to meet team members and clients in person from time to time.

You will be a part of the Broadridge Advisor Solutions team using your business analysis skills to listen to clients and translate business objectives into use cases to achieve clients' digital transformation strategies. The Sr. Business Analyst plays a critical role in supporting the business team by handling the configuration and home Office onboarding actions for our digital products. Typical duties include gathering and defining the client’s use cases and business requirements, facilitating demos that showcase the options and functionality by user role, and consultation related to best practices, scalability, and advisor site outputs. This role ensures what we deliver meets what the client expected while reducing the time from sales to implementation.

Responsibilities

1. Balance technology and business issues as well as communicate appropriately with both technology and business experts, such as standard product functionality, configurability vs customization.
2. Ensure the digital solutions defined meet the needs of clients with solid use cases and business requirements.
3. Facilitate configuration meetings with clients and implement product configurations.
4. Capture, document, and memorialize configurations for use in supporting the client and internal team uses to thoroughly understand and use the program.
5. Work with Solutions Architects, Solutions Analysts, and Project Managers on the technical solution planning and delivery.
6. Participate in IT meetings as needed to transfer knowledge of the client’s business objectives, evaluate conceptual designs, or confirm deliverables as required.
7. Act as liaison between all project stakeholders including Business, Product Owners, Development, Quality Assurance, Project Management and Client Support to ensure understanding of requirements, project objectives, and solutions.
8. Provide demonstrations and training to internal and external stakeholders.
9. Proactively improve processes to promote better quality and more scalable deployments.
10. Perform duties and make sophisticated decisions and recommendations under limited supervision.
11. Complete post-deployment lessons learned session to facilitate process improvement.

Qualifications / Requirements

1. 3-5 years working experience as a Senior Business Analyst
2. Excellent interpersonal skills and experience at dealing with clients / users at all levels, singly and in groups.
3. Presentation skills of technical solutions to business audiences.
4. At least 3 years working with in an agile system development life cycle environment, best practices required to implement effective solutions.
5. 2-3 years of complex web / digital solution development and delivery environment.
6. Ability to work on multiple tasks at any one time while maintaining high quality standards.
7. Excellent troubleshooting and problem-solving skills, specific to highly technical and customer focused service environment.
8. Prior experience in a delivery role for SaaS-based solutions