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Summary
Accurately fills the customer's needs by delivering auto parts and tires in a timely, efficient and professional manner.
Essential Duties And Responsibilities
- Provides superior customer service on a daily basis that exceeds normal customer expectations, while staying within company policy and procedure guidelines.
- Pulls tires according to customer orders.
- Loads orders into delivery vehicles.
- Checks deliveries for accuracy, and routes them effectively.
- Completes and returns forms and handles invoices, transfers, and all other paperwork correctly.
- Unloads deliveries, pulls orders, and performs other warehouse duties if no deliveries are pending.
- Observes and follows all necessary safety regulations at all times.
- Relays pertinent information to the manager in a timely manner.
- Answers all customer questions in a polite and courteous manner, or refers them to the manager if more information is necessary.
- Delivers customer orders promptly, in an effective businesslike manner.
- Makes only assigned deliveries and calls the manager from the customer's location as required.
- Leaves customer location promptly after delivery.
- Follows vehicle safety procedures at all times.
- Initials all cash invoices legibly and reads and follows correct cash handling procedures.
- Completes return forms properly and in a timely manner.
- Verifies and completes invoices correctly, records all pertinent information, and completes transfers.
- Performs weekly vehicle checks and routine vehicle maintenance as needed.
- Informs the manager if non-routine repairs or maintenance are needed.
- Performs vehicle cleanup daily.
- Pulls correct tires, stocks tires properly, and assists in loading/unloading vehicles.
- Performs facility maintenance including housekeeping and other responsibilities.
- Demonstrates professionalism, courtesy, and proactivity with customers, vendors, and colleagues.
- Follows oral and written instructions accurately and efficiently.
- Works well with others under a time deadline, performing quality work with attention to detail.
- Follows company policies, procedures, and attendance guidelines.
- Seeks training opportunities both internally and externally.
- Reports to work on time and as scheduled.
Qualifications
- Two years driving experience/license preferred.
- Ability to read simple words and numbers, print and speak basic sentences.
- Ability to perform basic math operations and interpret graphs.
- Ability to understand and carry out detailed instructions and solve problems involving concrete variables.
- Physical ability to work seated for driving, handle, climb, stoop, kneel, crouch, lift up to 50 pounds regularly, 100 pounds frequently, and more than 100 pounds occasionally.
- Visual capabilities include close, distance, color, peripheral, depth perception, and focus adjustment.
- Must have an acceptable driving record and a valid driver's license in the state of employment.