Delivery Driver & Merchandiser

Total Wine & More; Natick (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Delivery Driver/Merchandiser, where you'll play a vital role in delivering exceptional customer service. This position involves not only making deliveries but also packaging online orders and maintaining inventory standards. With a focus on teamwork and collaboration, you'll thrive in an environment that values your contributions. Enjoy competitive pay, generous discounts, and comprehensive health benefits as you grow with us in this dynamic role. If you're passionate about customer experience and eager to learn about our diverse product portfolio, we invite you to apply!

Benefits

Paid Time Off (PTO)

Generous Store Discounts

Health Care Plans

401(k)

Paid Parental Leave

Pet Insurance

College Tuition Assistance

Career Development

Consumer Classes

Qualifications

• 1+ years in delivery or retail sales preferred.
• Ability to work flexible hours and manage inventory.

Responsibilities

• Deliver products safely and professionally to customers.
• Package online orders and maintain inventory standards.
• Ensure compliance with safety and traffic laws.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Technology Use

Education

High School Diploma

Job description

About the role

As a Delivery Driver/Merchandiser, you play an essential role in the customer service experience providing a best-in-class delivery experience. You will deliver the customers’ purchases in a fast, safe and professional manor, build relationships and maintain Total Wine & More’s brand beyond the store. When not making deliveries, you will select and package on-line orders, process freight, stock shelves and help maintain all floor merchandise and inventory standards to ensure the store is organized and clean. You will report to the store management team.

Total Wine & More will provide a vehicle for deliveries. Car is not required.

You will

• Provide customer service by greeting and establishing a relationship with customers when delivering our products
• Follow all traffic and safety laws and operate vehicle in a safe manner, and able to drive during all inclement weather conditions
• Maintain road safety and cleanliness standards in TWM vehicle – comply with all company policies and guidelines
• Verify ID at time of delivery to prevent alcohol sales to a minor and refuse delivery to minors and intoxicated customers
• Load, tag and deliver merchandise to customers ordering online; resolve delivery inventory discrepancies
• Maintain all vehicle check forms including the sign in/out form, the vehicle damage check and pre-inspection forms
• Select and package products ordered on-line, and support in-store pick up, curbside pickup and delivery
• Complete freight process, ensure sorting area is safe and organized including unloading truck trailers, loading carts and distributing to correct locations; pull and tag merchandise from back room and overheads with visible conspicuous labels
• Maintain aisles by following established sorting and stocking guidelines
• Open and stack cases and merchandise; break down boxes and bale cardboard
• Ensure signage is correctly placed; build displays and end caps; clean and maintain merchandise
• Become familiar with and sharing Total Wine & More’s product portfolio

What we're looking for

• 21 years of age or older
• Have and maintain a clean motor vehicle record (MVR), including 5 years without any major traffic violations and 3 years without a minor traffic violation
• Work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities
• 1-year delivery, retail sales associate, merchandiser, or inventory specialist experience preferred, to include greeting customers and managing inventory
• Strong interpersonal skills with a positive and engaging attitude
• Value collaboration and acting as a team player
• Desire to develop knowledge of product and services

Physical Requirements (with or without accommodations)

• Walk, climb ladders, bend down repeatedly, and be on feet for 8-10 hours a day
• Lift and carry 50lbs and take 100lb dollies up-stairs

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

The hourly wage range for this position is $16.25 - $23.10. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.