Delivery Driver (Customer Facing)

Shar Music; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Shar Music is seeking a reliable Delivery Driver to join their team in Ann Arbor. This role involves delivering musical instruments and providing exceptional service to customers. Candidates should have a high school diploma, strong customer service experience, and a valid driver's license. Benefits include 401(k) matching and paid time off.

Benefits

401(k) with company match

Life and Disability Coverage

Paid Time Off

Employee Discounts

Pet Insurance

Qualifications

• Strong customer service or customer-facing experience required.
• Must have a valid driver's license and clean driving record.
• Excellent communication and time management skills.

Responsibilities

• Deliver instruments and accessories to customers, schools, and event locations safely.
• Load and unload various musical instruments and ensure safe transport.
• Maintain accurate delivery logs and communicate with teams effectively.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

Data entry systems

Job description

Position:Delivery Driver (Customer Facing)

Location: Ann Arbor, MI

Job Id:165

# of Openings:1

Join Us as an Instrument Delivery Driver!

Are you a safe and reliable driver who enjoys interacting with people and supporting a team? As a Delivery Driver at Shar Music, you’ll deliver instruments and accessories to schools, music teachers, and individual customers across the region, making every trip an opportunity to change lives and deliver great service. This role is perfect for someone who values punctuality, professionalism, and teamwork, and who takes pride in providing an exceptional customer experience. Apply today if you believe in creating a world where music brings joy, builds friendships, and inspires humanity.

• Drive company vehicles to transport musical instruments and related equipment to customers, schools, and event locations in a timely and safe manner across local and regional routes.
• Handle the loading and unloading of various musical instruments, ensuring items are properly secured and protected to prevent damage during transport.
• Ensure professional attire and appearance, as directed by leadership, when engaging with customers or representing Shar Music at on-site locations.
• Verify delivery information and ensure that the correct instruments and accessories are delivered to the right locations, according to delivery schedules and manifests.
• Interact professionally with customers and school staff in a friendly, professional manner to answer basic questions, obtain signatures, and ensure a positive delivery experience.
• Maintain accurate delivery logs, mileage records, and paperwork as required by company policy and local regulations.
• Assist with inventory, staging, and warehouse tasks during downtime or between deliveries.
• Receive, inspect, and record incoming materials into designated system(s), including rental returns, ensuring all items meet quality standards and are properly documented.
• Communicate clearly and professionally with warehouse, transportation, sales, customer success, and management teams to ensure accurate order fulfillment, timely deliveries, and alignment on customer expectations.
• Basic understanding of musical instruments required to effectively respond to customer inquiries and ensure accurate information is communicated.
• Use internal systems for inventory tracking, order processing, and communication.
• Uphold safety protocols and participate in training to promote a secure work environment.
• Must be able to lift up to 50 pounds and work in varying environmental conditions.

Desired Qualifications:

• High school diploma or equivalent required.
• Previous experience in delivery, logistics, or warehouse operations preferred.
• Strong customer service or customer-facing experience required.
• Valid driver’s license and clean driving record required.
• Data entry experience with ability to accurately input information into our systems.
• Forklift experience or certification a plus.
• Basic knowledge of musical instruments preferred.
• Excellent communication and time management skills.
• Ability to work independently and as part of a collaborative team.

Benefits Available for Full-time Team Members:

• 401(k) with company match
• Life and Disability Coverage
• Paid Time Off
• Employee Discounts
• Pet Insurance

To learn more about Shar Music and our Company Culture, check out our socials:

Shar Music is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other protected status.