Delivery Driver/Curbside Specialist

JARS Cannabis; Michigan; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Delivery Driver/Curbside Specialist to join their team. This role offers a unique opportunity to thrive in the fast-growing cannabis sector while ensuring customers receive high-quality products. As a vital part of the operation, you will not only deliver orders but also engage with customers, promote loyalty programs, and ensure compliance with regulations. The company fosters an inclusive environment that values creativity and collaboration, making it an exciting place to work. If you're passionate about customer service and looking to grow your career in an innovative industry, this position is perfect for you.

Benefits

Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Sick Leave

Employee Discount

Paid Training

Internal Growth Opportunities

Company Vehicle

Qualifications

• 1+ year of customer service experience in retail or hospitality is required.
• Must have a valid driver's license and pass a background check.

Responsibilities

• Deliver orders efficiently and maintain communication during deliveries.
• Verify customer information and manage documents for cannabis delivery.

Skills

Customer Service

Communication Skills

Basic Math Skills

Interpersonal Skills

Multi-tasking

Education

High School Diploma or GED

Tools

GPS

Company Cell Phone

Job description

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

What we are looking for:

A JARS Delivery Driver/Curbside Specialist is much more than just an average delivery driver. You are a cross-trained individual who can function in all store departments as well as provide exceptional customer service at the door and behind the wheel. This position is for an individual looking to showcase a multi-faceted skillset in a fast-paced, contagiously enthusiastic environment. Strong attention to state and CRA compliance rules and regulations is required for this role.

The Delivery Driver role offers candidates an opportunity to gain experience in the fast-growing cannabis industry while providing JARS customers with access to high-quality, safe, and legal cannabis products.

Job Duties

• Deliver orders to customers in an efficient and timely manner
• Work scheduled shifts and follow the company's attendance policy
• Follow all delivery safety and CRA rules policies
• Timely and effective communication when issues arise while making deliveries
• Promote the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Verify correct cash amounts during transactions
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
• Understand the operations of curbside and can fill in when needed
• Verify customer information upon delivery per CRA rules and regulations
• Escalate customer issues to upper management when appropriate
• Maintain a positive, caring attitude, and treat both customers and co-workers with respect
• Fill in when short-staffed and be willing to be cross-trained
• Follow and integrate JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listen and respond to customer and coworker needs/requests appropriately and timely
• Manage documents associated with medical cannabis delivery ensuring that proper documents are kept and manifests are returned completed and ready for filing

Requirements

• Minimum 1 year of customer service experience working within a retail, sales, and/or hospitality environment
• Minimum 1 year of delivery experience is preferred, but not required
• Acquired knowledge of cannabis strains and applications
• Must be able to handle fast-paced situations and multi-task
• Must have a valid driver's license
• Must pass a MVR background check
• Exceptional interpersonal, communication, and customer service skills
• Use basic math skills
• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) is required
• Must be willing to submit to a background check

Company Provides

• Company vehicle (unmarked)
• GPS and vehicle safety system
• Company Cell Phone (for delivery utilization only)

Work Atmosphere/Physical Demands

• Requires prolonged driving and/or constant back and forth walking
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Employee Benefits

• Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Sick Leave
• Employee Discount
• Internal Growth Opportunities

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips