Delivery Driver and Customer Service Representative

Gentell; Bristol Township (Bucks County); On-site; USD 32,000 - 48,000; Full time

Job summary

Gentell, a leading wound care company based in Yardley, PA, is seeking a combined Delivery Driver and Customer Service Representative. You will deliver products along established routes and provide frontline customer service, ensuring accuracy in loading, delivery documentation and stock checks.

The ideal candidate has a high school diploma, a valid license, 3 years delivery/service experience, and can work indoors and outdoors, with strong communication and dependability in a fast-paced

Qualifications

• High School Diploma or GED required.
• Valid Driver's License and clean driving record.
• 3 years experience in delivery and customer service.
• Ability to lift up to 50 pounds.
• Clear Criminal Background Check.
• Strong oral and written communication abilities.
• Self-directed and able to work with minimal supervision.
• Occasional weekends and outdoor work.

Responsibilities

• Deliver Gentell products on established routes with safe vehicle operation.
• Load/unload correctly and perform pre-trip inspections.
• Maintain accurate delivery records and paperwork.
• Provide courteous customer service on-site and at delivery points.
• Communicate with corporate office and report issues.
• Check stock levels and provide feedback on delivery problems.
• May require weekends or outdoor work.

Skills

Customer Focus

Communication

Energy & Stress

Teamwork

Problem Solving

Accountability and Dependability

Ethics and Integrity

Computer literacy

Job description

Description

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Description

Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.

Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.

We are looking for a combined Delivery Driver and Customer Service Representative. The ideal candidate will will be responsible for the delivery of products over established routes. The position has two parts to it. Firstly, the correct loading and unloading of the vehicle, insuring overall vehicle safety. Secondly, and equally important, providing customer service. Interaction with staff at customer locations including potential delivery to locations inside the customer location and checking stock levels. This role represents a “front line” representation of the quality of Gentell.

Core Competencies

• Customer Focus
• Communication
• Energy & Stress
• Teamwork
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity

Accountabilities

• Operate and drive light trucks to deliver various Gentell products
• Perform pre-trip inspection of vehicle
• Ensure correct loading and unloading of vehicle
• Operate vehicle in a safe manner, obeying all rules of the road
• Comply with all company policies and procedures regarding the delivery of goods and while representing the company
• Record information on pick-ups and deliveries, vehicle mileage, fuel costs and any problems encountered
• Communicate with corporate office
• Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
• Check all load-related documentation to ensure that it is complete and accurate.
• Communicate effectively with the public and customers, and co-workers both verbally and in written form
• Deliver to product and proper paperwork to our customers in a courteous and timely manner
• Provide feedback to supervision regarding customer problems, mechanical problems, or delivery problems
• Complete all necessary paperwork at the end of the shift. May include, but not limited to, daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.

Requirements

• High School Diploma, G.E.D. or equivalent
• Valid Driver's License
• (3) years experience in delivery and customer service
• Clean Driver's abstract
• Clear Criminal Background Check
• Computer Literate
• Strong mechanical aptitude with ability to perform routine vehicle maintenance
• Demonstrated organizational skills with strong oral and written communication abilities
• Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques
• High level of personal integrity
• Strong work ethic
• Professional/mature demeanor under stressful situations
• Ability to work in a fast-paced environment
• Confident, consistent decisive personality
• Must be self directed and able to work with minimal supervision;
• Will be required to work both indoors and outdoors
• Manual dexterity required to use desktop computer and peripherals
• Occasional weekends as required
• Weekend work may be required
• Ability to lift up to 50 pounds