Delivery Driver

Standard TV and Appliance; Portland (OR); On-site; USD 30,000 - 39,000; Full time

Job summary

Standard TV and Appliance is seeking a Delivery Lead to oversee the delivery of appliances to customers in Portland, OR. The role includes supervising a Delivery Assistant, handling paperwork, and ensuring safe, courteous service.

The position requires a valid CDL-eligible state license, driving a box truck, and the ability to lift heavy items while maintaining professional customer interactions. Portland-area knowledge is a plus and overtime is possible.

Qualifications

• Evidence of a current driver’s license in good standing and insurability.
• Six months driving a box truck of at least 24 feet.
• Ability to read and use maps.
• Ability to meet physical demands.
• Ability to use basic tools.
• Team oriented work approach.
• 40-hour week with overtime as needed.
• DOT driver card required by first day.

Responsibilities

• Lead the delivery process to customers safely and on time.
• Supervise a Delivery Assistant and complete necessary paperwork.
• Deliver and hook up appliances, perform basic assembly without damage.
• Communicate with customers and delivery office on time changes.
• Ensure proper handling, installation, and removal of products.

Skills

Customer service

Team leadership

Safety awareness

Communication

Problem solving

Tools

Box truck driving experience

Hand tools

Delivery tracking devices

Job description

Lead the entire delivery process which includes delivering product(s) to our customers in a safe, timely, and courteous manner. Complete necessary paperwork and supervision of a Delivery Assistant. Perform additional tasks as requested.

Essential Functions:

• Interact in a friendly and positive manner with customers, vendors and employees on a daily basis.
• Drive and operate a 14,000 – 26,000 lb. GVW delivery truck safely and in conformance with all laws.
• Perform truck inspections and turn in Driver vehicle inspection forms (cry sheets) prior to leaving the warehouse daily.
• Load and unload truck with product without any damage.
• Pre-call customers before leaving the warehouse each morning.
• Deliver and perform basic hook‑up of appliances and perform minor assembly of appliance parts to appliances (e.g. legs on washers/dryers, etc.) without any damages to the product or customer’s home.
• Follow all delivery policies and procedures when handling, delivering, installing and removing product.
• Contact Delivery Office Staff when issues arise (e.g., product doesn’t fit, damage to product and discount needed, etc.).
• Contact Delivery Office Staff and customers if there is a change in the delivery time (e.g., running late due to traffic).
• Complete necessary paperwork accurately to process deliveries, C.O.D.’s, waivers, and atta-boy forms. Submit paperwork daily to Delivery Office Staff.
• Direct Delivery Assistant and oversee entire delivery process to make sure that deliveries are on time and occur in a professional and friendly manner.
• Lift, push, pull, and carry heavy appliances/mattresses/electronics gaining assistance from coworkers and equipment (e.g., shoulder straps, forearm straps, and hand trucks) when necessary without damaging property or people.

Minimum Qualifications:

• Provide evidence of a current driver’s license which must be in good standing and insurable through JBC Limited, LLC. auto insurance underwriter.
• Minimum of six (6) months driving a box truck of at least twenty four (24) feet in size.
• Ability to read and use ‘Thomas Guide’ maps.
• Ability to meet the “Physical Demands” section (see section for details).
• Ability to use basic tools.
• Ability to work positively in a team environment.
• Ability to work a 40-hour week flexible schedule and overtime as needed.
• Must possess a DOT drivers card by first day of employment.

Preferred Qualifications:

• Provide a Class B CDL license in good standing that is insurable under JBC Limited, LLC. auto insurance underwriter.
• Previous experience delivering appliances, mattresses, and/or electronics.
• Thorough knowledge of the Portland Metro area.

Physical Demands:

• Frequent standing for short periods of time on various surfaces while getting deliveries ready.
• Occasional sitting in the truck while driving to delivery sites is required. Deliveries are scheduled for the drivers to be as close in proximity as possible.
• Workers are frequently changing positions between walking, standing, and sitting.
• Frequent walking short distances up to 150 feet, from the delivery truck to the home for delivery or garage is required. Surfaces vary and can be on inclines or even ground.
• Frequent carrying up to 50 lbs. is required short distances while handling appliances, boxes, hand tools and miscellaneous items. Frequent lifting from 51 – 100 lbs. is also required with 2 people making the delivery. Workers are required to carry 150-300 pound mattresses and other items. Again, there are 2 people who perform this task. Distances vary according to where the delivery is taking place. There are some tools used to assist in the form of a belt to balance the appliance while maneuvering it to the household.
• Frequent lifting up to 50 lbs. required, occasional lifting up to 150 lbs. Rarely lift up to 300 – 400 lbs. as a single lift (2 people perform these heavy jobs therefore, lifting is divided between them). Lifting is mainly from the ground to waist but can be overhead and at awkward positions as well. Workers use various tools to assist them with the lifting; a belt used to balance the appliance and hand trucks.
• Frequent pushing and pulling is required when utilizing dollies for loading and unloading as well as maneuvering appliance and mattresses. Items can weigh up to 400 lbs. Workers also push and pull to install the appliance in homes.
• Frequent bending is required in order to perform this work. Proper body mechanics is stressed, however, awkward positions occur when maneuvering and handling these large bulky items.
• Continuous use of hand and arms is required to perform daily tasks with gross motor skills. Fine manipulation is required to complete paperwork but this is only done on an intermittent occasional basis. Overhead reaching is required occasionally but items can weigh 50 lbs up to 400 lbs.
• Occasional to frequent twisting intermittently may be required while placing an appliance in a home and while loading and unloading.
• Workers must be able to climb from an occasional to frequent basis due to the possibility of deliveries being upstairs in apartments with no elevator. Workers must be able to balance heavy objects while climbing up or down stairs as well.
• Occasional crawling may be required while installing an appliance.
• ENVIRONMENTAL FACTORS: Work is performed both indoors and out doors in typical Northwest weather conditions.

Additional Notes:

The intent of this job description is to provide a representation of the duties and responsibilities performed for the position. The company has, to the best of its ability, captured all the duties of the position. However, the person(s) holding the position may be required to perform other job‑related tasks other than those specifically presented in this description.

This job description is in no way to be interpreted as a contract, nor inferred or implied as a criterion for the guarantee of employment. By signing below I acknowledge that I understand and agree to do my very best to exceed the expectations set forth in this job description. I also agree to conduct myself in a manner insuring my own physical safety and to report any safety violations to management immediately. This job description is subject to change at any time by approval of Human Resources and Manager or Director, or the President of JBC Limited, LLC.

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Signature Date

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