Delivery & Customer Experience Specialist

Kimbrells; Concord (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Employee discounts

Training & development

Opportunity for advancement

Job summary

Kimbrell’s Furniture in Concord, NC is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture while delivering a white-glove customer experience. You will support showroom operations, manage inventory between warehouse and showroom, and assist with customer accounts to ensure a seamless, customer-centric journey.

The role requires a valid driver’s license, physical ability to lift up to 100 pounds, and the flexibility to work weekends as needed.

Qualifications

• High school diploma or equivalent preferred; equivalent experience considered.
• Valid driver’s license with acceptable driving record.
• Ability to operate delivery vehicles safely and lift 10–100+ pounds regularly.
• Comfort working indoors and outdoors in varying conditions.
• Bilingual English-Spanish may be a plus depending on staffing needs.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with care and professionalism.
• Safely load, transport, and protect customer homes and property.
• Verify delivery accuracy, obtain signatures, and confirm satisfaction.
• Document damage or missing items and escalate as needed.
• Support showroom operations with merchandising and displays.
• Assist with inventory movement between warehouse and showroom.
• Handle customer account follow-ups and authorized repossessions per policy.
• Operate delivery vehicles and report maintenance needs.
• Provide outstanding customer service and brand representation.

Skills

Customer service

Communication

White-glove service

Mechanical aptitude

Documentation

Problem solving

Independent work

Team player

Time management

Brand representation

Education

High school diploma or equivalent

Job description

Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Essential Duties and Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and elevate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities

• Strong customer service and communication skills
• Ability to deliver a high-quality, white-glove customer experience
• Basic mechanical aptitude for furniture assembly
• Attention to detail and accuracy in documentation
• Problem‑solving skills with sound judgment and escalation awareness
• Ability to work independently and as part of a team
• Strong organizational and time‑management skills
• Professionalism and ability to represent the brand positively

Required Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
• Valid driver’s license with an acceptable driving record
• Ability to safely operate delivery vehicles
• Ability to lift and carry 10–100+ pounds regularly
• Physical ability to bend, lift, push, and pull frequently
• Ability to work indoors and outdoors in varying conditions
• Ability to navigate routes using maps or GPS
• Availability for full‑time work, including weekends as needed
• Bilingual (English‑Spanish) ability may be a plus based on specific store staffing needs

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

About Kimbrell’s Furniture

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well‑being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values‑driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.

Equal Opportunity Employer

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.