Delivery Coordinator

campingworld; Tucson (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Medical coverage

Dental coverage

Vision coverage

Job summary

Camping World is seeking a Delivery Coordinator to guide new RV owners through the delivery process and ensure a high-quality experience. You will oversee delivery demonstrations, prep logistics, and coordination with Sales and Service teams to keep customers informed.

Responsibilities include creating work orders, tracking progress, and ensuring accurate billing. A strong emphasis on communication, organization, and follow-up will be essential.

Qualifications

• Minimum one year of customer service experience.
• Strong communication skills, verbal and written.
• Excellent organization and follow-up abilities.
• Proficient computer and multitasking skills.
• Strong independent problem-solving ability.
• Ability to follow department procedures and policies.
• Excellent customer relations and clerical accuracy.
• Valid driver's license preferred.

Responsibilities

• Guide new RV owners through the delivery process and promote accessories.
• Ensure a thorough RV demonstration for each new owner.
• Perform final quality inspection before delivery.
• Introduce guests to Service Advisor team and schedule first service.
• Follow up with guests within 24 hours to confirm satisfaction and survey participation.
• Create and manage all work orders for preparation and delivery.
• Track work orders through completion and final billing.
• Attend daily meetings to provide delivery updates.
• Communicate with Sales and F&I managers about delivery delays.
• Oversee lot preparation and trade-ins for reconditioning.
• Confirm delivery date and time with Sales and review inclusions.
• Ensure delivery-day expectations are communicated to customers.
• Maintain delivery documentation and perform additional duties as assigned.

Skills

Customer service

Communication

Organization

Computer skills

Problem-solving

Procedures adherence

Driver's license

Job description

Camping World is seeking a Delivery Coordinator for our growing team.

What you'll do:

Customer Experience & Delivery

• Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule their first service appointment.
• Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.

Work Order & Coordination

• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
• Create and submit all "Owed to Customer" work orders using the approved process and turn them over to External Advisors for completion.
• Track all work orders through completion and final billing.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
• Monitor shop workload to coordinate spot deliveries as needed.

Lot Preparation & Trade-Ins

• Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
• Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.

Sales Process Engagement

• Confirm delivery date and time with Sales.
• Review all sale inclusions for accuracy.
• Ensure delivery-day expectations are clearly communicated to each customer.

Administrative & Other Duties

• Maintain accurate delivery documentation, including keys, owner's manuals, warranties, and paperwork.
• Perform additional administrative duties and other essential tasks as assigned.

What You'll Need to Have for the Role

• Minimum one year of customer service experience preferred
• Strong communication skills, verbal and written
• Excellent organization and follow-up abilities
• Proficient computer and multitasking skills
• Strong independent problem-solving ability
• Ability to follow department procedures and policies
• Excellent customer relations and clerical accuracy
• Valid driver's license preferred

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more. This is a commission-based role with uncapped commissions.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.