Delivery & Logistics Coordinator

Furnitureland South, Inc; Jamestown (NC); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading retail company in Jamestown, NC, is seeking a Delivery Coordinator to manage customer deliveries and ensure satisfaction. Responsibilities include building delivery trips, monitoring schedules, and assisting customers with inquiries. Candidates should have a high school diploma and 1-2 years of related experience in customer service or delivery. This full-time position is on-site, requiring strong communication and problem-solving skills.

Qualifications

• 1-2 years of experience in customer service, delivery, or a related field.

Responsibilities

• Create, build, and confirm trips for deliveries.
• Maintain a positive attitude and high motivation level.
• Assist customers and provide resolution to issues.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

Pay Range

Base pay range: $17.00/yr - $17.00/yr

Pay Rate

$17/hr

Job Purpose

The Delivery Coordinator must create, build, and confirm trips through telephone and e‑mail contact with the customer. The Coordinator will provide support in pick‑up and delivery of products according to customer orders, ensuring outstanding service and customer satisfaction.

Essential Functions and Responsibilities

• Maintain a positive attitude and high motivation level.
• Assist customers and associates with problems professionally and provide resolution.
• Understand and implement FLS policies and procedures.
• Schedule all customers in your designated area and assist in other areas as needed.
• Monitor trips to ensure they are built to designated capacity.
• Ensure trips are built, routed, confirmed, and released to the DC on time.
• Explain storage policy to customers when needed.
• Create a customer pick‑up.
• Record all customer contact in the delivery memo pad.
• Perform other duties assigned by supervisor.
• Suggest ideas for improvement.
• Arrive punctually for scheduled hours.
• Perform various related duties as required.
• Contribute to team effort by accomplishing related results.
• Contact customers to confirm delivery details (date, time, COD, etc.).
• Respond to tasks, emails, and voicemails.
• On‑site position.
• Duties may be added or changed at any time.

Working Conditions

This is an on‑site position in a professional office environment, routinely using standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Requirements

Requires regular talking or hearing, close vision and the ability to adjust focus, lift files, open filing cabinets, and bend or stand on a stool as necessary.

Qualifications

Required Education and Experience A high school diploma or equivalent with one to two years’ experience in customer service, delivery, or a related field.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Retail