Delivery & Catering Team Lead — Growth & Service

Chick-fil-A; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Free College through University of the

Scholarship opportunities

Competitive pay

Free meal when working

Job summary

Chick-fil-A Colony Square is seeking a Delivery Team Leader to coordinate a delivery team, ensuring timely and accurate deliveries and upholding Chick-fil-A’s high standards. You will collaborate with multiple departments to streamline catering processes and enhance the customer experience.

The role requires leading delivery and catering operations, training staff, and maintaining service excellence across shifts at CFA Colony Square stores.

Qualifications

• Attention to detail and organization are essential.
• Exceptional customer service with a positive attitude.
• Ability to lift 10–50 lbs and work with urgency.
• Strong communication and teamwork skills.

Responsibilities

• Coordinate the delivery team to ensure timely, accurate deliveries.
• Lead CFA Delivery and Catering teams across multiple stores.
• Train staff, monitor performance, and provide feedback.
• Collaborate with kitchen and front-of-house for seamless delivery.
• Maintain safety, cleanliness, and guest satisfaction.

Skills

Attention to Detail

Adaptive to Change

Exceptional Customer Service

Organization

Lifting 10-50 lbs

Sense of Urgency

Confidentiality & Discretion

Positive Personality

Communication

Reading Comprehension

Crisis Prevention & Intervention

Job description

Must have a working smartphone with a data plan and GPS
Must have a valid state-issued driver's license
Must Driver history for 2 previous years

Position Summary

The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.

Position Type:

• Full-time
• Saturday availability Required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Free College through University of the Cumberlands (variety of degree programs)
• Scholarship opportunities
• Competitive pay
• Free meal when working

Key Expectations:

●Lead and support CFA Colony Square’s Mission and Vision Culture

●Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and

Genuine Hospitality

●Support and influence the restaurant’s overall operational and financial goals

●Work flexible work schedules to support the restaurant’s operations and guest demands

●Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies

●Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback

●Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists

●Ensure that team members monitor dining room, kitchen and overall facility cleanliness

●Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines

●Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues

●Assisting with store operations as necessary - CARES + food item ordering

●Will work in either Ridley or Springfield Park store to ensure proper coverage

●Be receptive and accountable to feedback and coaching from your respective Operations Lead

Position Specific: CFA Delivery/Catering

●Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery

●Execute delivery orders if necessary to support delivery team

●Monitor driver performance, provide feedback, and implement performance improvement plans as needed

●Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.

●Prioritize exceptional customer service and resolve any delivery-related issues promptly.

●Collect and analyze customer feedback to continuously improve the delivery experience.

●Implement strategies to enhance customer retention and satisfaction.

●Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.

●Assisting and supporting kitchen staff with pick-up catering orders

●When payment is received from delivery drivers, hand to proper management

●Ensure catering orders that are ‘to be collected’, tendered upon delivery

●Support the delivery of catering orders when needed

●Stow all catering related items away upon return to the restaurant

●Maintain inventory of catering supplies

●Inform the Operations Leads of any errors with catering orders

●Coordinate execution of in store catering pick-up orders as necessary

●Serve in-store guests when not supporting the BTR (Beyond the Restaurant) Team

Skill Requirements:

●. Attention to Detail

●. Adaptive to Change

●Exceptional Customer Service

●Organization

●Ability to lift 10-50 lbs

●Sense of Urgency

●Confidentiality & Discretion of Personnel Matters

●Positive Personality

●Consistent Communication with each other and Operations Lead

●Reading Comprehension

●Crisis Prevention and Intervention

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.