Delivery Assurance Field Rep

Quest Global

Florida

Remote

USD 37,000 - 41,000

Full time

39 hours ago

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Dental insurance

Life insurance

Short/Long Term Disability

Referral program

Job summary

Quest Global is seeking a Delivery Assurance Field Representative to support supplier deliveries from remote locations across the United States. The role requires expertise in Supply Chain Management, Procurement, Manufacturing and Quality Assurance disciplines with the ability to travel.

Candidates should have experience with MRP, production scheduling, delivery estimation, risk analysis, and supplier development; familiarity with SAP Fiori workflows is valued.

Qualifications

Customer-facing interaction experience.
Knowledge of MRP, production scheduling and delivery estimation.
Experience with warehousing, shipping and distribution.
Familiarity with SAP Fiori workflows and navigation.
Experience managing support tickets and KPI reporting.
Understanding of process planning and production readiness reviews.

Responsibilities

Ensure supplier parts are delivered by commitment dates and manage corrective actions.
Gather data, interpret results, and close engineering questions and non-conformances.
Monitor MRP tools, schedules, WIP, and non-conformances against delivery dates.
Identify bottlenecks, create mitigation plans and track items to closure.
Develop positive, customer-facing relationships with service providers and program teams.
Document, summarize and disseminate information per requirements.
Review data discrepancies across systems and escalate as needed.

Skills

Customer facing

MRP

Production scheduling

Delivery estimation

Risk analysis

Communication

Tools

SAP Fiori

Job description

Job Requirements

POSITION: Delivery Assurance Field Representative

Who We Are

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

Job Requirements

POSITION: Delivery Assurance Field Representative

Who We Are

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You Will Do

Evaluate and ensure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This remote position requires aspects ofSupply ChainManagement, Procurement, Manufacturing, andQuality Assurancedisciplines along with the ability to travel.
Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure ofengineeringquestions and part non-conformances.
Monitor MRP tools, Production schedules, WIP (shop floor/provided report), and non-conformances against delivery commit dates. Estimate / revise delivery dates.
Identify bottlenecks, conductgap analysis, create mitigation plans, generate and track action items to closure.
Work requires the natural ability to easily develop positive, customer-facing,working relationshipswith designated service providers, engine center staff andprogram management.
Conduct part planning,execution, andverificationwork
Document, summarize, write reports, and disseminate information per requirements.
Review data discrepancies and gaps across multiple systems. Escalate to appropriate channels.

What You Will Bring

Supply ChainManagement aspects:

History of customer facing interaction
Familiarity with MRP, Production Scheduling, Delivery estimation,Risk analysis, Crisis mitigation, and sub-tier supplier involvement
Experience with warehousing, shipping and distribution
Assessing Supplier Health /Supplier Development
Ability to learn SAP Fiori workflows and navigation with the expectation to train and support end users.
Experience managing support tickets and reporting on ticket resolution and service performance KPIs.
Train employees on how to effectively use SAP Fiori, ensuring teams understand key workflows, best practices, and system navigation.
Manage and complete help requests, respond to user inquiries, and track the completion of closed support tickets.

Procurement Aspects

Knowledge of purchasing and quoting processes
Evaluating production capacity in a manufacturing environment
Planning of Material / Inventory / Tool / Buffer stocks

Manufacturing aspects

History (breadth and depth) with manufacturing processes
Ability tread/interpret drawings including understanding of GD&T and critical characteristics (KPCs)
Involvement with Process Planning and Production Readiness reviews
Familiarity withControlPlans and Operating/Work Instructions
Exposure toLean methodologiesand tools
Knowledge of material packaging and handling

Quality Assuranceaspects

Experience withquality systemsand industrystandards compliance(including process and material certs)
Knowledge of part qualification requirements (including PPAP/FAI processes)
Understanding proper Measurement/Inspection tool use and requirementsHistory identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements
Familiarity with Six Sigma methodologies, tools, terms

General

Experience working within AS9100, ISO9001 environments
Creating work instructions
Proficiency using MS office suite

Desired Skills

Self-motivated, disciplined, and organized
Passion for developingtechnicalandbusiness solutions
Ability to persuade and influence without authority
Superior Customer/Supplier interaction
Excellentverbal and written communication skills

Physical Requirements & Work Environment

Work will be performed at supplier sites or remote locations
Substantial amounts of telephone and computer work.
Heavily Regulated Industries with strict adherence to procedures.
Flexibility to meet business deadlines by staying late or arriving early.
Valid driver's license and personal vehicle are required
Ability to rent vehicles, as needed, from major car rental servicers

Pay Range

$27 - $30 per hour

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements

This position is classified as Remote within the United States.

Travel requirements

Due to the nature of the work, 100% of travel is required.

Citizenship requirement

Due to the nature of the work, U.S. citizenship is required.

Benefits

Full-time (Regular)