Delivery Associate

Lucid Motors USA, Inc.; Millbrae (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life coverage

Disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Job summary

Lucid Motors in Millbrae, CA is seeking a Delivery Associate to coordinate vehicle deliveries, ensure readiness, and guide customers through key features. You will conduct pre- and post-delivery conversations, support lease-end processes, and document delivery details in Salesforce, while delivering a premium ownership experience in a luxury, fast-paced environment.

This role requires flexibility to work weekends/evenings and travel to delivery sites, with a strong emphasis on customer-centric

Qualifications

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problemsolve.
• Comfortable navigating ambiguity.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customer's requirements and interests to deliver a personalized interaction.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all company objectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Valid driver’s license with no suspensions within the past year.
• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Responsibilities

• Manage a pipeline of deliveries through regular communication with Sales to align on readiness.
• Conduct pre-delivery conversations with customers to confirm details.
• Guide customers through key features, tailoring the experience to their needs at delivery center, virtually, or offsite.
• Conduct post-delivery conversations to address questions.
• Manage lease-end pipeline to schedule grounding and timely vehicle return.
• Conduct lease-end vehicle intake appointments.
• Represent Lucid by articulating advantages over competitors.
• Use Salesforce to document delivery details and specifications.
• Refine engagement approach using customer feedback to improve delivery outcomes.

Skills

Customer facing experience

Interpersonal skills

Organizational skills

Luxury retail experience

Excellent communication

Education

Bachelor’s degree in business or related discipline

Tools

Salesforce

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our \"Compromise Nothing™\" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

As a Delivery Associate, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. The Delivery Associate also assists in facilitating lease-end vehicle returns, scheduling grounding appointments and ensuring all documentation is properly completed and logged.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment.

The Role

Customer Facing:

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness


• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations


• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location


• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery


• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles


• Conduct lease-end vehicle intake appointments


• Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision


• Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications


• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

Operational:

• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff


• Prep and stage vehicles in delivery area prior to customer appointments


• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return


• Book and track final mile transport as necessary, coordinating with the customer and carrier


• Assist with daily operations as needed

Qualifications:

• 2-5 years of customer facing professional experience.


• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problemsolve


• Comfortable navigating ambiguity


• Experience in a luxury retail or hospitality environment preferred.


• Comfort with using Salesforce or equivalent CRM system.


• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.


• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.


• Demonstrates a passion and enthusiasm for Lucid products and technological advances.


• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.


• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.


• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.


• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.


• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.


• Demonstrates a passion for electric vehicles and premium vehicle markets.


• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.


• Manages and overcomes customer feedback in a cordial and calm manner.


• Acts with urgency and champions excellence in all company objectives.


• Available to work weekends, evenings, nights, and holidays as needed.


• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire


• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion


• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Compensation Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

$31.00-34.00/hr

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation & Benefits

• Medical insurance


• Dental insurance


• Vision insurance


• Life coverage


• Disability coverage


• Paid time off


• Paid holidays


• Paid sick leave


• 401(k) retirement plan


• Hourly/non-exempt employees accrue up to 120 hours paid time off


• Salaried/exempt employees accrue up to 160 hours paid time off


• Participation in Lucid’s equity program and/or a discretionary annual cash incentive program (incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans)

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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