Delivery Associate

MedCare Equipment Company, LLC; Mechanicsburg (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

MedCare Equipment Company, LLC is seeking a Delivery Associate to provide delivery, resupply, and pick-up of home medical equipment to patients in the community. You will interact with patients, families, caregivers, and the healthcare team in a professional, courteous manner.

Strong communication and organizational skills are essential, as is a commitment to Lean principles, ongoing training, and a team-oriented work environment.

Qualifications

• HS Diploma or GED required.
• Valid driver's license in the state of residence with no significant infractions within 3 years.
• Must be at least 21 years of age.
• Customer Service or equivalent experience.

Responsibilities

• Deliver, resupply, and pick-up of home medical equipment.
• Interact with patients and families and healthcare team in a professional manner.
• Promote LEAN principles and continuous improvement in daily duties.
• Attend required training sessions and contribute to a positive work environment.

Skills

Communication

Leadership

Interpersonal skills

Organizational skills

Multi-tasking

Independent thinking

Education

HS Diploma or GED

Tools

Computers

Job description

Description

The Delivery Associate effectively interacts with patients/clients, their families, caregivers, and members of the healthcare/HME team in providing professional home medical equipment products and services. Provides delivery, resupply, and pick-up of HME.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare’s missions, vision and values.

• Achieve a standard of excellence with work processes and outcomes, honoring MedCare policies and all regulatory requirements


• Strive for high customer satisfaction, going out of the way to be helpful and pleasant to patients while being selfless for the well-being of the patient


• Regular, consistent, on-site, and timely attendance


• Helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment


• Plan ahead, manage time well, utilizing LEAN theory during daily duties


• Receptive to feedback, willing to learn, embrace continuous improvement and attend all required training sessions

Requirements

Education:

• HS Diploma or GED

Certification / Licensure / Regulation

• Valid driver's license in the state of residence with no significant infractions per Department of Motor Vehicle within 3 years


• Must be at least 21 years of age

Prior Experience

• Customer Service or equivalent experience

Other Skills And Abilities

• Excellent communication, interpersonal and organizational skills


• Strong leadership ability, independent thinking and decision-making ability; analytical problem-solving skills, sound judgment; excellent oral and written communication skills, must be able to function in a team environment.


• Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.


• Ability to communicate with all members of the healthcare team


• Independent thinking and decision-making ability


• Proficient oral and written communication skills


• Ability to multi-task and prioritize assignments


• Basic working knowledge of computers and office equipment