Delinquent Collections Administrative Specialist

International Downtown Association; Fairfax (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Fairfax County Government is seeking to fill a role within the Delinquent Collections Team. The position supports tax and non-tax collections, coordinating with a collection agency to recover delinquent accounts and handling research, payment plans, and legal action recommendations.

Responsibilities include public-facing communication, data reporting, and back-up cashiering and call center support. A background check is required and a flexible schedule is needed to address peak periods.

Qualifications

• High school graduation and three years of experience providing administrative support.
• Knowledge of county and departmental administrative guides.
• Ability to complete criminal background check.
• Flexible schedule with overtime during peak seasons or as needed.
• Experience in administrative support in an office environment is preferred.

Responsibilities

• Perform delinquent debt collection activities including skip-tracing, research, payment plans, and set-off debt reviews.
• Explain policies and coordinate with internal/external contacts to ensure timely information exchange.
• Prepare routine reports and maintain confidentiality of data.
• Answer inquiries and provide customer service at the counter and via phone/email.
• Collaborate with the collection agency and other agencies as needed.

Skills

Administrative support

Customer service

Interpersonal communication

Analytical/problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Fairfax County Government is seeking to fill a role within the Delinquent Collections Team. The position supports tax and non-tax collections, coordinating with a collection agency to recover delinquent accounts and handling research, payment plans, and legal action recommendations.

Responsibilities include public-facing communication, data reporting, and back-up cashiering and call center support. A background check is required and a flexible schedule is needed to address peak periods.