Delicatessen Department Manager

Hy-Vee, Inc.; Sioux City (IA); Vor Ort; USD 40.000 - 66.000; Vollzeit

Zusammenfassung

Hy-Vee, Inc. is seeking a Delicatessen Manager to lead the Delicatessen department, drive freshness and quality, and ensure an excellent customer experience. You will manage daily operations, oversee scheduling, and analyze sales to plan promotions and displays.

The role requires strong leadership, a commitment to high service standards, and the ability to train and motivate staff in a fast-paced food environment. This full‑time position supports Hy-Vee’s focus on customer satisfaction.

Qualifikationen

• Strong customer service and leadership abilities are essential.
• Experience in a fast-paced food service environment is preferred.
• Solid math skills and ability to use fractions, decimals, and percentages.
• Clear written and verbal communication with customers, employees, and vendors.
• Discretion when handling confidential information such as payroll and inventory reports.

Aufgaben

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
• Lead by example to create a welcoming atmosphere and engage with customers.
• Assist customers in finding products and handling heavy purchases.
• Recruit, hire, train, supervise, and evaluate department staff, and manage performance.

Kenntnisse

Customer service

Team leadership

Problem solving

Math skills (fractions/percentages)

Written and verbal communication

Discretion with confidential data

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Description

Additional Considerations (if Any)

Must be 18+.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Delicatessen Manager

Department: Delicatessen

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

As the Delicatessen Manager at Hy-Vee, you’ll lead one of our most visited departments, setting the standard for freshness, quality, and customer experience. From managing your team and overseeing daily operations to analyzing sales and planning promotions, your leadership shapes what customers find and feel every time they visit the deli.

If you’re a natural leader who takes pride in a well‑run department, loves developing a team, and thrives in a fast‑paced food environment, this role is a great fit for you.

What You’ll Do

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
• Understand and troubleshoot department equipment and coordinate maintenance as neededConduct department inventory and manage product pre-orders
• Maintain compliance with Hy-Vee’s dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed
• You’ll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Food Service Director

Your Skills

• Deliver outstanding customer service and inspire your team to do the same
• Lead, motivate, and develop a team in a fast‑paced food service environment
• Solve practical problems and make sound decisions with a variety of variables
• Use basic math skills, including fractions, decimals, and percentages
• Communicate clearly in writing and verbally with customers, employees, and vendors
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
• High school diploma or equivalent required; one or more years of related work experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Food Service Manager

Direct Reports: Delicatessen Department Employees

Education And Experience

• High school diploma or equivalent required
• One or more years of related work experience preferred

Physical Requirements

• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
• Continuously stand and walk on hard surfaces for extended periods
• Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material‑handling equipment (required operator certification must be completed prior to independent use)
• Work in cooler or freezer environments for extended periods
• Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
• Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
• Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a fast‑moving, hands‑on role where no two days are the same. You may encounter daily exposure to dust, noise, equipment movement hazards, and electrical shock, with occasional exposure to temperature extremes and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.