Deli Operations Lead: Local Fresh & Customer Service

Hannaford; United States; On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford is seeking a Deli Department Lead to supervise daily deli operations and help the Assistant Store Manager-Fresh in achieving financial and sales goals.

The role emphasizes leading a team, delivering top-tier customer service, and maintaining food safety, quality, and appearance in a fast-paced retail environment. The position requires strong leadership and merchandising skills with a focus on teamwork.

Qualifications

• High school graduate or equivalent preferred.
• Retail deli experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Accreditation as a Certified Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Lead the Deli Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Fresh.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer service

Merchandising

Communication

Problem solving

Education

High school diploma or equivalent

Certified Food Safety Manager

Tools

POS systems

Inventory management

Scheduling software

Job description

Hannaford is seeking a Deli Department Lead to supervise daily deli operations and help the Assistant Store Manager-Fresh in achieving financial and sales goals.

The role emphasizes leading a team, delivering top-tier customer service, and maintaining food safety, quality, and appearance in a fast-paced retail environment. The position requires strong leadership and merchandising skills with a focus on teamwork.