Deli Manager - Second

Albertsons Companies; Lubbock (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Albertsons Companies seeks a Food Service Operations Manager to lead guest relations and department standards on shift. You will train and develop team members, ensure food safety, and maintain high product quality.

The role requires coordinating interviews, scheduling, and performance, while driving morale and collaboration with the department leadership team to meet financial targets.

Qualifications

• Minimum 2 years of Deli or Food Service management experience, or equivalent leadership role.
• Strong customer service orientation and guest relations.
• Ability to train, schedule, and supervise department staff.
• Proven ability to meet financial goals and manage assets.

Responsibilities

• Acknowledge, greet, and engage guests as they enter the department.
• Interview, train, and develop department team members; assist with scheduling and performance.
• Communicate information to the department and maintain positive team morale.
• Ensure food safety procedures and product quality standards are met during shifts.
• Lead production planning and merchandising with the Department Manager and leadership team.

Skills

Leadership

Guest service

Communication

Team management

Problem solving

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Email

Job description

The Food Service Operations Manager is first and foremost responsible for guest relations and satisfaction. He/She will maintain all standards of the department while on shift. He/She will see that all guest service standards and product quality standards are maintained. This position is responsible for the training and development of all department employees.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in interviewing, training, scheduling, performance and productivity of all department team members
• Assists with communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Support and execute division concepts and programs
• Contribute in executing and meeting financial goals
• Ensure quality and consistent product availability and solutions to our guests
• Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
• Assists with coordinating the books and manuals to ensure they are kept updated
• Assists with coordinating inventory process and reporting
• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
• Ensure that Food Safety Procedures are adhered to
• Coordinates the training of Department Leads
• Performs other duties as requested or required by upper management

Key Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Prior Deli or Food Service management within The United Family or a minimum of 2 years' Restaurant experience required
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Ability to stand for long periods of time (up to 4 hours)
• Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
• Ability to work within a freezer for up to 15 minutes
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email)
• Ability to work at fast‑paced, but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Bilingual English/Spanish a plus
• Must be flexible to work various hours/shifts, including weekends and holidays
• Ability to accept supervisory coaching related to performance, work habits and attitude
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.