Deli Manager

Jimmy Jazz; Town of Saint Germain (WI); On-site; USD 26,000 - 29,000; Full time

Job summary

Jimmy Jazz in Wisconsin seeks a Deli Department Manager to lead the deli team, deliver outstanding customer service, and help optimize store performance.

Responsibilities include staffing, labor budget adherence, food safety (Serv-Safe), inventory control, pricing accuracy, and ensuring the deli is well-stocked and clean. Applicants should have strong leadership and communication skills and be available to work weekends.

Qualifications

• Leadership and organizational skills to manage a deli team.
• Strong customer service abilities to handle difficult situations.
• Supervise and motivate staff to hit store goals.
• Experience with inventory control procedures and stock levels.
• Proficient in managing daily store operations including openings/closings.
• Serv-Safe Food Safety Certification required.

Responsibilities

• Serve customers throughout the store with best-in-class service.
• Schedule daily department operations to meet labor budgets.
• Ensure staff has Serv Safe certification as needed.
• Follow food-safety guidelines for ordering, receiving, labeling and inventory.
• Process invoices timely and maintain accurate pricing.
• Maintain inventories by ordering from approved vendors.
• Complete monthly inventories per company guidelines.
• Provide friendly customer service and promote products through suggestive selling.
• Keep the deli full, fresh and clean with organized displays.
• Operate deli equipment and follow safety/sanitation regulations.
• Follow directives from administration and supplier programs.
• Report to work as scheduled and cover other roles as needed.
• Performs additional duties as assigned.

Skills

Leadership

Customer service

Team supervision

Inventory control

Daily store operations

Communication

Physical stamina

Microsoft Excel

POS systems

Education

Serv-Safe Certification

Tools

Microsoft Excel

Job description

• Base Pay $19.00 - $21.00 / Hour
• Job Category Retail Grocery
• Employee Type Non-Exempt Full-Time

Description

TheDeli Department Manager will direct, promote, and coordinate with the deli team in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.

RESPONSIBILITIES

• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
• Schedule for the daily operation of the department to provide high-level customer service in accordance with the outlined labor budget.
• Ensure staff has the proper Serv Safe certification as needed.
• Follow all Serve Safe guidelines in reference to safe food handling for food service offerings. This will include ordering and receiving food service supplies, inventory, scheduling/monitoring food service production, labeling and monitoring levels.
• Process all invoices in a timely manner and maintain accurate pricing.
• Maintain adequate inventories by ordering from approved vendors as needed.
• Complete monthly inventories per company guidelines.
• Provide consistent, timely and friendly customer service when answering questions, making recommendations and promoting products through suggestive selling.
• Ensure that the Deli department is always full and fresh with the best quality products.
• Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
• Assist to create attractive department displays and end caps based on specific sales for the week.
• Use all equipment in the deli including refrigerators, slicers, freezers, ovens, stoves, mixers, etc. Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
• Follow directives from the Administrative office and branded supplier regarding brand policies, programs, and promotions.
• Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles.
• This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

• Leadership and organizational
• Strong customer service skills with the ability to handle difficult situations professionally.
• Ability to supervise and motivate a team to achieve store goals.
• Serv-Safe Food Safety Certification
• Experience in inventory control procedures to ensure accurate stock levels.
• Proficiency in managing daily store operations, including opening/closing procedures.

Skills and Abilities Required:

• Must be patient and helpful to exceed the customer’s expectations.
• Must possess knowledge of the Microsoft Suite including Excel, basic computer skills to operate scanners, registers, calculators, etc.
• Excellent communication skills, both verbal and written, to effectively interact with customers and staff, management and vendors.
• Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead.
• Fast-paced environment requiring standing up to 9 hours per day.

WORKING CONDITIONS

• Position requires this candidate to work 40 hour per week in this full-time position.
• Schedule includes weekends and holidays, flexibility is essential.
• Smoke-free environment.
• This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.