Deli Manager

Weis Markets; Millville (DE); On-site; USD 52,000 - 76,000; Full time

Job summary

Weis Markets is seeking a Deli and Food Service Department Supervisor to lead daily operations, mentor associates, and ensure high standards of food safety and customer service. The role involves scheduling, training, inventory management, and maintaining department performance in a fast-paced supermarket setting.

The ideal candidate has strong retail leadership experience, a high school diploma or GED, and a background in food service.

Qualifications

• High School Diploma or GED is required.
• Minimum 3 years' experience in management in retail/restaurant/supermarket.
• Associate or bachelor's degree in business-related field or food service desirable.

Responsibilities

• Promotes customer relations and resolves issues promptly with a polite and professional approach.
• Schedules department associates and oversees training and performance reviews.
• Manages inventories and coordinates orders to meet demand and maximize profits.
• Monitors sanitation, food safety and adherence to recipes and company procedures.
• Maintains department records and ensures accurate receiving, invoicing and pricing.

Skills

Retail management

Customer service

Leadership

Education

High School Diploma or GED

Associate or Bachelor’s degree in business or food service

Job description

Location Address:

36731 Old Mill Road

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size, flavor and appearance. Creates the finished product in timely fashion.
• Manages department inventories by tracking weekly sales reports, orders products and supplies to meet customer demand in order to maximize sales and profits. Maintains inventory levels to ensure the highest quality of freshness.
• Schedules all Deli and Food Service associates, oversees and participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department. Participates in associate annual performance reviews and new hire interviews. Utilizes the Learning Management System (LMS) current and new associates.
• Develops and implements merchandising plans that meet the financial objectives of the department individually or in cooperation with supervisors. Merchandises displays in order to attract customers and drive sales. Monitors competitor activity concerning merchandising, pricing, quality, and comparison signage.
• Prepares, maintains, and tracks records concerning inventories to calculate gross monthly profits according to company guidelines. Maintains associate department records and reports on all important matters including associate performance and discipline, sales, future, etc.
• Checks and verifies all department deliveries and invoices to ensure accurate billing. May help unload merchandise and transport to sales floor or storage area. Enforces and follows department practices regarding receiving, dating, and restocking to ensure product rotation. Monitors product quality and freshness.
• Controls Deli and Food Service expenses by improving operations and efficiencies, controls labor costs and reduces losses due to damages, spoiled product and shrink. Ensures associates correctly follow company recipes for prepared products. Maintains food safety and freshness by properly removing and recording out of code products.
• Keeps Deli service areas well stocked and always appealing to meet customer demands. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Ensures freshness and condition of merchandise in display cases along with proper prices and correct signs. Properly rotates product. Handles spoiled or damaged products or products close to expiration according to company procedures and standards.
• Operates slicing equipment to provide meats and cheeses based on customer preferences. Packages items and applies sticker showing price, weight, and date. Prepares ready-to-eat foods to individual order of customers. Prepares platters of sliced meats, cheeses and vegetable trays. Also requires safe use of knives/kitchen utensils.
• Adheres to company recipes and safety policies when preparing food such as chicken, pizza, sandwiches, salads and other various hot or cold food items.
• May operate and be responsible for cash register operations. Follows policies and procedures to ensure proper money handling to avoid cash overages or shortages. Adheres to company and state laws related to tobacco and alcohol sales.
• Maintains backroom and receiving area security and organization by promoting 5S procedures. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Supervisory Responsibilities

Supervises Associates within the Department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision depends upon the store size and presence of store management.

Qualification Requirements

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
High School Diploma or general education degree (GED) required. Associate or bachelor's degree in business related field or Food Service-related field desirable. Minimum (3) years' experience in management in retail/restaurant/supermarket environment.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.