Deli Lead: Customer Service & Team Support

The Kroger Co.; Menomonee Falls (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Kroger Co. in Menomonee Falls, WI is seeking a Deli Department Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will oversee staff, manage inventory, uphold safety standards, and drive sales while maintaining a clean, welcoming environment.

As a supervisor, you will train associates, monitor performance, adhere to food safety regulations, and collaborate with store management to meet budget and profit targets.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Management experience preferred.
• Retail experience.
• Deli experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customers’ requests using proper deli equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of deli specials.

Skills

Effective communication

Math basics

Ability to handle stress

Education

High school education or equivalent

Tools

Retail operations software

Job description

The Kroger Co. in Menomonee Falls, WI is seeking a Deli Department Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will oversee staff, manage inventory, uphold safety standards, and drive sales while maintaining a clean, welcoming environment.

As a supervisor, you will train associates, monitor performance, adhere to food safety regulations, and collaborate with store management to meet budget and profit targets.