Deli Customer Service

Oliver's Market; Montecito (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

ESOP

Competitive wages

Medical, Dental, and Vision

401(k)

Employee discounts

Paid time off

Flex Spending Account

Regular wage increases

Commuter benefits

Safety incentive program

Career development and growth

Job summary

Oliver's Market in Montecito is hiring a Deli Customer Service Clerk to deliver friendly, accurate service and support the deli team. You will take orders, help guests with selections, and ensure proper pricing and display of products.

The role requires flexible availability for evenings and weekends, with a focus on customer care, product knowledge, and safe food handling. Prior deli or retail experience is a plus.

Qualifications

• 18+ years old.
• Team-player able to work independently.
• Clear and effective written and verbal communication.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to follow directions and procedures with attention to detail.
• Flexible schedule including evenings, weekends, and holidays.
• Basic math skills.
• Conversational English required when interacting with customers.
• Bilingual proficiency preferred.

Responsibilities

• Provide excellent customer service and address customer needs promptly.
• Answer phones and page customers courteously.
• Maintain thorough knowledge of deli menu, products, and services.
• Take orders with attention to detail (sandwiches, meats, catering).
• Prepare and serve deli items (sandwiches, wraps).
• Price and weigh food accurately, package items.
• Assist with deli prep, catering, and display preparation.
• Maintain display case quality, cleanliness and pricing signs.
• Organize, stock, and rotate workstation supplies.
• Follow FIFO to minimize waste and spoilage.
• Operate deli equipment safely (slicer, scale, panini press).
• Follow health, safety and sanitation procedures.

Skills

Customer service

Teamwork

Communication

Task prioritization

Attention to detail

Flexible schedule

Basic math

English proficiency

Bilingual

Education

High School Diploma or GED

Food Handlers Certificate

Tools

Meat slicer

Panini press

Price scale

Job description

Deli Customer Service

Location: Montecito

Department: Deli

Regular Full Time - $19.00-22.00/HR

Shifts: Complete open availability - evenings & weekends required

Position Summary

Your job as a Deli Customer Service Clerk focuses on customer service to support the overall goals of the Deli Department.

Essential Duties And Responsibilities

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Answers phones and pages promptly and courteously.
• Acquire and maintain thorough knowledge of deli menu, products, and services.
• Take orders with attention to detail. (e.g. sandwiches, meats, cheese, catering orders, etc.)
• Prepare and serve deli menu items. (e.g. sandwiches, wraps, etc.)
• Package, weigh, and price food accurately.
• Aid in preparation of Deli items. (e.g. production prep, specialty items, catering, etc.)
• Maintain display case to ensure product quality, cleanliness, and accuracy of signs and pricing. (e.g. set up prepared food displays, replenish ice, etc.)
• Assist with packaging, pricing, and merchandising deli products.
• Accurately practice FIFO product rotation to minimize and control spoilage and waste.
• Organize, rotate, and stock workstation and department supplies. (e.g. sandwich station, paper goods & packaging products, etc.)
• Clean and sanitize work areas, utensils, and equipment. (e.g. floors, counters, windows, workstations, slicers, etc.)
• Operation of equipment. (e.g. price scale, meat slicer, panini press, etc.)
• Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
• Immediately reports safety hazards and violations to supervisors.
• Performs opening, mid, and closing duties as assigned.
• Works all scheduled shifts and attends required trainings and meetings.
• Other duties as assigned by supervisors.

Skills & Qualifications

• 18+ years old.
• Team-player who can also work independently with minimal supervision.
• Clear and effective communication style, both written and verbal.
• Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
• Ability to follow directions and established procedures with attention to detail.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Basic math skills.
• Conversational English skills required when working with customers.
• Bilingual proficiency preferred.

Education, Certificates, Licenses

• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).

Physical Requirements/Work Environment

The list below outlines the expectations, requirements, and conditions of this position.

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
• In a work day: constant standing/walking.
• Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non-slip, water and oil resistant closed-toe shoes.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive Wages & Benefits
• Medical, Dental, And Vision
• 401 (k) retirement
• Employee Discounts
• Paid Time off
• Flex Spending Account for Medical & Dependent Care
• Regular Wage Increases
• Commuter Benefits
• Safety Incentive Program
• Career Development and Growth Opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.