DELI/COFFEE SHOP LEAD BARISTA

Kroger Mountain View Foods; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a DELI/COFFEE SHOP LEAD BARISTA to enhance customer service and associate development. This role involves training staff, ensuring compliance with corporate standards, and maintaining a welcoming environment. Ideal candidates will have a high school diploma, barista certification, and a passion for delivering exceptional service. Join this dynamic team to make a real impact in a fast-paced setting where your leadership can shine and contribute to a culture of respect and integrity.

Qualifications

• 1-2 years of customer service experience and 6 months of management experience.
• Ability to work in a fast-paced environment and availability for any shift.

Responsibilities

• Deliver excellent customer service and train associates.
• Assist managers in hiring and supervising associates.
• Maintain health, safety, and sanitation guidelines.

Skills

Customer Service

Management

Attention to Detail

Organizational Skills

Barista Certification

Education

High School Diploma or GED

Job description

Join to apply for the DELI/COFFEE SHOP LEAD BARISTA role at Kroger Mountain View Foods

Assist manager with daily operating procedures, maximize financial contribution, and supervise associate development. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of self and others.

Responsibilities

1. Deliver and encourage other associates to deliver excellent customer service
2. Assist managers in hiring new associates
3. Train and develop associates to demonstrate all customer service and operating standards
4. Verify corporate policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner
5. Demonstrate and verify all Starbucks standards are followed
6. Maintain health, safety, and sanitation guidelines for all products
7. Perform and direct others to complete cleaning and operational tasks in accordance with store duty rosters
8. Comply with merchandising, stocking, rotating, product storage, ordering, and markdown standards
9. Assist in kiosk scheduling and adjust staffing to meet store and business needs
10. Verify all cash handling and register functions are performed accurately and consistently
11. Verify proper ordering and stocking of materials, supplies, and merchandise
12. Communicate new product information effectively to associates
13. Complete accurate, timely reports as required
14. Successfully complete and implement advanced store training
15. Manage common associate areas to ensure they are inviting and reflect "Our People Are Great"
16. Supervise and coach direct reports, complete performance reviews, and provide feedback
17. Perform essential functions with or without reasonable accommodations

Qualifications

Minimum

• High school diploma or GED, plus 1-2 years' customer service experience and 6 months management experience, or relevant education and experience
• Minimum 18 years old (19 in Idaho)
• Ability to pass a drug test
• Ability to work in a fast-paced environment
• Availability to work weekends and any shift
• Attention to detail and accuracy
• Ability to organize and prioritize tasks
• Barista certification
• Any required federal or state licenses or certificates

Desired

• Knowledge of company policies, procedures, and structure
• Related experience