Deli Clerk 649

Kroger-54356a7; Lake Orion (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Company of Michigan is seeking an enthusiastic deli/bakery associate to create an outstanding customer experience and maintain a safe, clean department. You will assist the department manager in day-to-day operations and help achieve sales goals while following Kroger’s Customer 1st standards.

Responsibilities include answering product questions, slicing deli items, preparing bakery products, labeling and inventorying merchandise, and ensuring compliance with food safety regulations.

Qualifications

• Customer-focused service with a welcoming store presence.
• Ability to learn product details and respond to questions.
• Adherence to food safety standards and company policies.

Responsibilities

• Assist customers with deli/bakery/bistro items and requests.
• Slice deli meats and cheeses to order and prepare items per customer specs.
• Maintain clean, safe, and properly stocked department.
• Adhere to safety procedures and monitor temperatures and logs.

Skills

Customer service

Teamwork

Food safety awareness

Education

High school diploma or equivalent

Tools

Deli slicers

Bakery ovens

Refrigeration units

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

The Kroger Company of Michigan:

With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.