DELI-BAKERY/DEPT LEADER

Kroger Family of Companies; Washington (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger Family of Companies is seeking a Deli/Bakery Department Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer experiences.

You will train staff, enforce safety and food safety standards, manage schedules, control costs, and drive merchandising and promotional plans while maintaining temperatures and inventory accuracy. This role requires strong supervision skills and a proactive approach to customer service.

Qualifications

• Must be at least 18 years old.
• Strong communication and math skills.
• Current food handler's permit required.
• Deli experience preferred.
• Bilingual is a plus.

Responsibilities

• Adhere to safety, food safety laws and company guidelines.
• Train and develop associates in performance, inventory, and scheduling.
• Set department goals and empower teams to meet targets.
• Create staff schedules to manage customer volume.
• Ensure welcoming environment and assist customers.
• Maintain temperatures, logs, and proper use of deli equipment.
• Manage inventory, pricing changes, and merchandising.
• Monitor expenses and respond to financial reports.
• Report safety risks and incidents.
• Perform essential job duties with/without accommodations.

Skills

Communication skills

Customer service orientation

Leadership

Inventory management

Safety compliance

Education

High school diploma or equivalent

Job description

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Deli/Bakery department. Support the day-to-day functions of the Deli/Bakery operations. Embrace the Customer 1ststrategy and encourage associates to deliver excellent customer service. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety

RESPONSIBILITIES

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and participate in the performance appraisal process.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and make suggestions regarding products sold within the department and throughout the store.
• Slice deli meats and cheeses or Bakery items customers' requests using proper deli equipment in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Inform customers of Deli/Bakery specials and offer samples.
• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Implement merchandising promotional plan for the department.
• Keep entire department staff current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Schedule appropriately for price change activity including shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• 18 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired

• Deli experience
• Second language (speaking, reading and/or writing)