Deli & Bakery Customer Service Specialist

Food Lion; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Deli Bakery team member to provide quality customer service and maintain department standards at our Wilmington store. You will help with product preparation, display, sanitation and safety, while using company tools like ACIS and CAO to manage orders and inventory.

The role emphasizes fast, friendly service, adherence to Food Lion guidelines, and participation in CBT and training. Prior customer service experience is valued in a store environment.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Ensures proper sanitation of department, equipment and proper food handling/preparation.
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Multitasking

Education

High school diploma

Job description

Food Lion is seeking a Deli Bakery team member to provide quality customer service and maintain department standards at our Wilmington store. You will help with product preparation, display, sanitation and safety, while using company tools like ACIS and CAO to manage orders and inventory.

The role emphasizes fast, friendly service, adherence to Food Lion guidelines, and participation in CBT and training. Prior customer service experience is valued in a store environment.